Gary Horowitz Email & Phone Number
Support Operations Lead @ Cross River
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Gary Horowitz Location
- Israel
Gary Horowitz Work
- Support Operations Lead @ (September 2026 - Present)
- Product Manager - Customer Experience Development @ (January 2024 - December 2025)
- Professional Services Development Team Leader @ (January 2022 - December 2025)
- Customer Care Tier 3 Team Leader @ (January 2022 - January 2025)
- Customer Care Tier 3 Engineer @ (May 2016 - December 2021)
- Customer Care Tier 1-2 Engineer @ (June 2014 - April 2016)
- Customer Support Engineer @ IMM star (September 2010 - January 2013)
- Customer Service Agent @ (December 2009 - July 2010)
- IT Consultant @ Yeshivat Hamivtar (September 2005 - July 2009)
- Network Administrator @ Mars & Co. (August 1997 - July 2001)
- Computer Lab Manager @ (June 1996 - May 1997)
Gary Horowitz Education
- Yeshivat Hamivtar - Torat Yosef
Smicha (Jewish Studies)
2005-2009 - Pardes Institute
Jewish Studies
2001-2003 - Wesleyan University
BA (Theater, Computers, Physics)
1993-1997
Gary Horowitz Skills
- AI Agents
- AI Literacy
- AI Strategy
- AI for Business
- Agile Methodologies
- Application Support
- Artificial Intelligence (AI)
- Beta Program Management
- Computer Ethics
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Training
- Datadog
- Escalation Management
- Generative AI
- IT Service Management
- ITIL Framework
- Incident Management
- Integrations
- Jira
- Knowledge Management
- Onboarding & Implementation
- Process Optimization
- Product Management
- Professional Services
- REST APIs
- RICE Prioritization
- Requirements Gathering
- Responsible AI
- SQL
- SaaS Support
- Salesforce.com
- Service Delivery Management
- Service-Level Agreements (SLA)
- Stakeholder Management
- Team Leadership
- Technical Solution Design
- Technical Troubleshooting
- Traditional AI
- User Stories & Acceptance Criteria
- Workflow Automation
Gary Horowitz Summary
- Gary Horowitz, based in Israel, is currently a Support Operations Lead at Cross River. Gary Horowitz brings experience from previous roles at SysAid. Gary Horowitz holds a 2005 - 2009 Smicha in Jewish Studies @ Yeshivat Hamivtar - Torat Yosef. With a robust skill set that includes AI Agents, AI Literacy, AI Strategy, AI for Business, Agile Methodologies and more. Gary Horowitz has 1 emails and 1 mobile phone numbers on RocketReach.
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