Workforce Managemnent - Manager @ (November 2022 - August 2024)
Senior Workflow Analyst and Seconded Manager @ (September 2020 - November 2022)
Workforce Planner @ (November 2019 - August 2020)
Workforce Management Specialist @ (October 2018 - November 2019)
Resource Planner @ (February 2017 - October 2018)
Workforce Analyst @ (August 2016 - February 2017)
Real Time Analyst @ (July 2014 - August 2016)
Customer Service Agent @ (September 2012 - July 2014)
Real Time Analyst @ (September 2014 - May 2015)
Garth Collins Education
Cravenby Secondary School
Garth Collins Skills
Real time administrator
Microsoft Office
Customer Service
Customer Satisfaction
Communication
Customer Experience
Call Centers
Management
Outlook
Team Leadership
Change Management
Performance Management
Microsoft Excel
Workforce Management
Contact Centers
Workforce Planning
Lean Six Sigma
Analytics
Forecasting
Technical Support
Written Communication
Focus Groups
English
Contact Center Operations
Afrikaans
Garth Collins Summary
Garth Collins, based in Cape Town, WC, ZA, is currently a Workforce Planning Manager at Ascensos. Garth Collins brings experience from previous roles at Teleperformance, Amazon and RCS. Garth Collins holds a Cravenby Secondary School. With a robust skill set that includes Real time administrator, Microsoft Office, Customer Service, Customer Satisfaction, Communication and more. Garth Collins has 1 emails and 1 mobile phone numbers on RocketReach.
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