Frontline NL uses 8 technologies like Genesys, Genesys Outbound, and Genesys PureConnect. View Frontline NL's complete Tech Stack.
Frontline NL Customer Management Technology
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.
Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.
Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities.
Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.
Frontline NL HR Technology
Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.
Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.
Frontline NL Platform And Storage Technology
Microsoft Exchange Online is a hosted email for business.
Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.
Top Frontline NL Employees
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3
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Hans Reuver
Algemeen directeur at Frontline NL
Netherlands22 -
14
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Emil Oosterhof
Technical consultant at Frontline NL
South Holland, Netherlands1 -
Tjerk van Zoest
Senior Account Manager at Frontline NL
Amsterdam, NH, NL2 -
Ramon Bakker
Manager Operations at Frontline NL
Leusden-Zuid, UT, NL21 -
Peter Brouwer
Senior accountmanager at Frontline NL
Rosmalen, NB, NL22 -
Paul Oorbeek
Customer Success Manager at Frontline NL
Purmerend, NH, NL2 -
Casper van Oostveen
Manager Technical Consultants at Frontline NL
Hoofddorp, NH, NL2 -
Mariska van der Meulen
Projectmanager at Frontline NL
Goirle, NB, NL
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