Customer Care Team Lead @ (November 2015 - March 2017)
Help Desk Representative @ (March 2013 - October 2015)
Senior Customer Service Representative @ (January 2012 - August 2012)
Customer Services Sales Support – Merchant Services @ (July 2003 - December 2011)
Technical Lead @ (October 1999 - August 2002)
Technical Support Analyst @ (September 1996 - October 1999)
Fred Cousins Education
Whitworth University
Bachelor of Arts (Communications)
1985-2002
Fred Cousins Skills
Leadership
Six Sigma
Computers
Team Building
Call Center
Credit Cards
Networking
Customer Satisfaction
Troubleshooting
Business Analysis
Vendor Management
Software Documentation
Team Leadership
Process Improvement
Strategic Planning
Quality Assurance
Electronics Technology
Strategy
Microsoft Office
Operations Management
Program Management
Cross Functional Team Leadership
Change Management
Training
Manufacturing
Customer Focused
Customer Service
Business Process Improvement
Management
Project Management
Coaching
Product Development
Lean Thinking
Call Centers
CRM
Analysis
Databases
Fred Cousins Summary
Fred Cousins, based in Spokane, WA, US, is currently a Account Protection Associate at Bread Financial at Bread Financial. Fred Cousins brings experience from previous roles at Alliance Data, Merchant e-Solutions and First Data Corporation. Fred Cousins holds a 1985 - 2002 Bachelor of Arts in Communications @ Whitworth University. With a robust skill set that includes Leadership, Six Sigma, Computers, Team Building, Call Center and more. Fred Cousins has 4 emails and 1 mobile phone numbers on RocketReach.
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