Fred Castro Email
Personal Care Assistant @ TLC Aged Care
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Fred Castro Location
- Geelong, VIC, AU
Fred Castro Work
- Personal Care Assistant @ (March 2024 - Present)
- Director Of Operations @ (December 2020 - June 2023)
- Director Of Operations @ (October 2019 - December 2020)
- Call Center Manager @ (May 2016 - October 2019)
- Assistant Call Center Manager @ (November 2012 - May 2016)
- Operations Supervisor @ (October 2011 - November 2012)
- Operations Supervisor @ (December 2010 - February 2011)
- Operations Supervisor @ (June 2009 - August 2010)
- Customer Service Representative @ (March 2009 - June 2009)
- Customer Service Representative @ (December 2008 - March 2009)
Fred Castro Education
- Manresa Primary Education 1993-1999
- University of Perpetual Help Dalta System
Bachelor of Science (Nursing)
- MarymountSecondary Education
Fred Castro Skills
- A/R Collections
- Agile Project Management
- Analytical Skills
- BPO
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- CRM
- Call Center Development
- Call Centers
- Client Relations
- Coaching
- Collections Management (Accounts Receivable)
- Communication
- Computer Operations
- Contact Centers
- Customer Journeys
- Customer Satisfaction
- Customer Service
- Customer Support
- Customer-Focused Service
- DMAIC
- Decision-Making
- Digital Transformation
- English
- Executive Visibility
- IEX
- Initiative
- Leadership
- Leadership Development
- Lean Six Sigma
- Management
- Manufacturing Process Improvement
- Multiple Projects Simultaneously
- Multitasker
- Net Promoter Score
- Operations Management
- Oral Communication
- Payments
- People Management
- Presentation Skills
- Presentations
- Process Definition
- Research Skills
- Resource Planning
- Scrum
- Service Delivery
- Solution-oriented
- Stakeholder Management
- Strategy
- Team Building
- Team Management
- Voice of the Customer
- • Oral and Written English Communication Skills
Fred Castro Summary
- Fred Castro, based in Geelong, VIC, AU, is currently a Personal Care Assistant at TLC Aged Care. Fred Castro brings experience from previous roles at Sitel and Teleperformance. Fred Castro holds a 1993 - 1999 Manresa Primary Education. With a robust skill set that includes A/R Collections, Agile Project Management, Analytical Skills, BPO, Business Process Improvement and more. Fred Castro has 1 emails on RocketReach.
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