Frank Shaffer Email & Phone Number
Head of Global Inbound Service @ BT Group
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Frank Shaffer Location
- Herndon, VA, US
Frank Shaffer Work
- 2004 - now Head of Global Inbound Service @
- 2000 - 2002 Director @ Global Voice Services
- 1994 - 2002 Director Global Voice Services @ Concert
- 1994 - 2000 Head of Inbound Service @ Concert
- 1994 - 1999 Director Global Voice Services @
- 1995 - 1997 Product Manager @ Concert Inbound Service
- 1995 - 1997 Head of Global Voice @ Concert Global Communications
- 1994 - 1995 Senior Manager @ Advanced Intelligent Network Services
- 1990 - 1995 Senior Manager Strategy @
- 1992 - 1994 Product Development Senior Manager @ Mci Switched
- 1994 - now Head of Inbound Service @ British Telecommunication
- 1990 - 1992 Senior Manager Strategic Planning @ Mci Manager Strategic Planning
- 1988 - 1990 Marketing Manager @
- 1982 - 1988 Sales and Systems Engineering Positions @ Various Bell Atlantic
- 1986 - 1987 In Sales @
- 1983 - 1985 In Sales @ Western Virginia
Frank Shaffer Education
- WV College of Graduate Studies
Master of Business Administration (Finance)
1980 - 1982 - Marshall University
Bachelor of Science (Physics, Education, Biology, Chemistry, Social Studies)
1974 - 1979
Frank Shaffer Skills
- Telecommunications
- Managed Services
- VoIP
- Unified Communications
- Outsourcing
- IP
- MPLS
- Cloud Computing
- Vendor Management
- Program Management
- Professional Services
- Product Management
- Wireless
- Solution Selling
- Data Center
- SIP
- Frame Relay
- SaaS
- Pre-sales
- Contact Centers
- Cisco Technologies
- Customer Experience
- IVR
- Telephony
- Call Center
- Strategy
- Leadership
- Service Delivery
- Call Centers
- Management
- Strategic Partnerships
- Integration
- Networking
- ACD
- Mobile Devices
- WAN
- ATM networks
- Broadband
- Co-location
- Ethernet
- Network Design
- Network Architecture
- Telco
- Avaya
- Service Management
- Channel Partners
- Go-to-market Strategy
- Solution Architecture
- Business Development
- CRM
Frank Shaffer Summary
- Frank Shaffer, based in Herndon, VA, US, is currently a Head of Global Inbound Service at Bt. Frank Shaffer brings experience from previous roles at Global Voice Services, Concert and Concert Communications. Frank Shaffer holds a 1980 - 1982 Master of Business Administration in Finance @ WV College of Graduate Studies. With a robust skill set that includes Telecommunications, Managed Services, VoIP, Unified Communications, Outsourcing and more. Frank Shaffer has 4 emails and 4 mobile phone numbers on RocketReach.
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