Francesca Rea Email & Phone Number
Director of Customer Operations @ NewDay
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Francesca Rea Location
- United Kingdom
Francesca Rea Work
- 2023 -now Director of Customer Operations @
- 2014 -2023 Director of Contact Centre and Service Delivery @
- 2014 -2021 Director of Customer Service and Service Delivery @
- 2018 -now Vice President (Honorary role) @
- 2012 -2013 Director, Group Customer Experience @
- 2007 -2012 Director of Customer Services @
- 2003 -2007 General Manager Customer Services @
- 2001 -2003 Head of Operations @
- 1998 -2001 Head of Credit Management and New Business @
- 1994 -1998 Client General Manager @
- 1987 -1994 Account Director @
Francesca Rea Skills
- Service Delivery
- Strategy
- Change Management
- Customer Experience
- Call Centers
- Contact Centers
- CRM
- Outsourcing
- Telecommunications
- Business Transformation
- Managed Services
- Integration
- Call Center
- Project Delivery
- Business Process Improvement
- BPO
- Performance Management
- Program Management
- Customer Relationship Management (CRM)
- VoIP
- Professional Services
- Customer Satisfaction
- IT Service Management
- Workforce Management
- Mobile Devices
- PRINCE2
- Project Portfolio Management
- Sla
- Cloud Computing
- Data Center
- ITIL
- Pre-sales
- Vendor Management
- Unified Communications
- Incident Management
- IT Strategy
- Offshoring
- Enterprise Software
- Management
- Stakeholder Management
- Team Management
- Leadership
- Team Leadership
- Employee Engagement
- Training
- Service Improvement
- IVR
- Service Management
- New Business Development
- Governance
Francesca Rea Summary
- Francesca Rea, based in United Kingdom, is currently a Director of Customer Operations at NewDay. Francesca Rea brings experience from previous roles at NewDay, The Institute of Customer Service and BT. With a robust skill set that includes Service Delivery, Strategy, Change Management, Customer Experience, Call Centers and more. Francesca Rea has 1 emails and 4 mobile phone numbers on RocketReach.
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