Fonetic Technology Stack

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Docker Cloud allows IT Ops team to deploy & manage Dockerized applications, from single container apps to distributed microservices stacks to any infrastructure.

Drupal 7 is a free and open-source web content management framework written in PHP and distributed under the GNU General Public License.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

Kubernetes helps to manage a cluster of Linux containers as a single system to accelerate development and simplify operations.

Amazon Elasticsearch Service is a fully managed service that delivers Elasticsearch’s easy-to-use APIs and real-time analytics capabilities alongside the availability, scalability, and security that production workloads require.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Apache Cassandra is an open source distributed database.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Elasticsearch is a search server based on Lucene that provides a distributed, multitenant-capable full-text search engine.

Amazon Managed Apache Cassandra Service (MCS) is a scalable, highly available, and managed Apache Cassandra–compatible database service.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Mimecast Email Continuity ensures continuity when primary email systems are offline, and customizable thresholds let administrators monitor inbound and outbound email.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

SABIO is a cloud knowledge management software designed to provide customers company with the technology to search, find and manage knowledge quickly & easily.

Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Nuance is a provider of speech, imaging and customer interaction solutions for businesses and consumers around the world.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Keras is an API designed for human beings, not machines. it offers consistent & simple APIs, it minimizes the number of user actions required for common use cases, and it provides clear & actionable error messages. It is a central part of the tighly-connected TensorFlow 2.0 ecosystem.

Nuance Analytics lets users track KPIs and agent performance, visualize customer interaction data with ease, and quickly drill into the areas that needs attention.

Nuance Recognizer is the best-of-breed speech recognition software that dramatically increases the efficiency of self-service solutions.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

Terraform is a tool for building, changing, and versioning infrastructure safely and efficiently.

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

VMware Server is a free virtualization product for Windows and Linux servers with enterprise-class support. It enables companies to partition a physical server into multiple virtual machines and to start experiencing the benefits of virtualization.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

WooCommerce is an eCommerce plugin for Wordpress