1995 -now Sr. Vice President Operations @ Sykes Latin America
1999 -2021 Senior Vice President Operations Latin America @ Sykes
1995 -1999 Site Director @
1991 -1995 Operations Director Latin America @
1989 -1991 Tecnical Documentation and Translation @
Flora Solera Education
國立臺灣師範大學
(Languages)
1988-1990
Moscow International School of Translation and Interpreting (MISTI)
MA (Languages)
1979-1984
Flora Solera Skills
BPO
Contact Centers
Outsourcing
Call Centers
Customer Satisfaction
Call Center
Training
Service Delivery
Process Improvement
Operations Management
Vendor Management
Workforce Management
Customer Service
Business Analysis
CRM
Call Center Development
Customer Experience
Performance Management
Management
Team Leadership
Sla
Business Development
Translation
Microsoft Word
Engineering
Strategic Planning
Microsoft Office
English
Project Management
Strategy
Flora Solera Summary
Flora Solera, based in Costa Rica, is currently a VP Operations Latin America and Spain at Sykes. Flora Solera brings experience from previous roles at At Home, Sykes Latin America, Sykes and Acer America Corp.. Flora Solera holds a 1988 - 1990 國立臺灣師範大學. With a robust skill set that includes BPO, Contact Centers, Outsourcing, Call Centers, Customer Satisfaction and more. Flora Solera has 3 emails on RocketReach.
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