Filum Information

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We’re Filum — the AI-powered Unified Customer Experience platform. We help businesses build lasting customer loyalty by turning fragmented data into intelligent, real-time action. Our platform combines our Customer Service AI , featuring AI Agents and an Omnichannel Inbox , with our comprehensive Voice of Customer (VoC) and Customer Insight engines. This unified system gives your teams the 360-degree understanding they need to deliver personalized, proactive experiences at scale. 🏆 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 ✨ Promising AI Company at AI4VN - VnExpress ✨ Top 10 Qualcomm Vietnam Innovation Challenge 2025 ✨ Google for Startups Accelerator 2024 – Top AI startup in Southeast Asia ✨ Excellent Innovation & Impact Innovation Awards at Shinhan Innoboost 2024 🚀 Trusted by Leading Brands such as ZUS Coffee, Hoàng Hà Mobile, Audi Vietnam, GS25, Hafele, Beauty Box, The Face Shop, and reputable organizations like Google, PLC, and Zalo.

Website	https://www.filum.ai
Employees	38 (31 on RocketReach)
Founded	2020
Address	1900 S.Norfork ste 350, San Mateo, California 94403, US
Phone	+84 888 181 313
Technologies	JavaScript , HTML , PHP +13 more (view full list)
Industry	Software Development
Keywords	Customer Experience Solutions, Customer Experience Platform, Customer Engagement Platform, Customer Success Platform, Cx Solutions, Cx Platform, Engagement Solutions, Customer Journey Mapping, Customer Feedback Management, Customer Relationship Management, Crm Solutions, Business Growth Solutions, Sustainable Business Growth, Digital Customer Experience, Customer Analytics, Customer Insights, Marketing Automation, Sales Automation, Client Engagement, Client Success
Competitors	Microsoft, Google, Slack, RingCentral, Zoho, Zoom Video Communications, Discord, Webex, Skype, BlueJeans by Verizon +35 more (view full list)