Fides Technologies Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Contact Form 7 is a tool to manage multiple contact forms.

Digg is the homepage of the internet, featuring the best articles, videos, and original content that the web is talking about right now.

Google Maps is a web-based service that enables users to find local businesses, view maps, get driving directions, and more.

reddit: the front page of the internet

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Hostgator is a web hosting provider that provides services for hosting websites and blogs online and Hostgator is used for purchasing domain names online.

Genesys Gplus Adapters is a software solution that provides seamless integration between an outside software application and Genesys solutions

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Hostgator DNS is a Domain Name System (DNS) solution provider of Web Hosting, VPS Hosting, Reseller Hosting, Dedicated Servers, Windows Hosting, and WordPress Hosting

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.