Fia Engström Email & Phone Number
Head of Customer Service @ SPP
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Fia Engström Location
- Stockholm County, Sweden
Fia Engström Work
- Head of Customer Service @ (September 2025 - Present)
- Office Lead HQ, Workplace Experience @ (September 2024 - September 2025)
- Head Of Customer Service @ (April 2020 - September 2024)
- Head of Customer Service, Europe @ (April 2014 - March 2020)
- Customer Relations Manager @ (April 2013 - April 2014)
- Market Coordinator Nordic and Baltic region @ Orbitz Worldwide (April 2012 - April 2013)
- Travel Consultant and Resolution Agent @ Ebookers/MrJet Travel Agency (September 2010 - April 2012)
- Airport Assistant @ Swedavia AB (September 2009 - September 2010)
- Airport Assistant and Security Agent @ (April 2009 - September 2009)
- Aiport Assistant @ Nordic Aero (September 2008 - February 2009)
- Flight Attendant @ (May 2008 - September 2008)
- Airport Assistant @ (March 2007 - May 2008)
- Airport Assistant @ (January 2004 - March 2007)
Fia Engström Education
- Berghs School of Communication
(Social media strategy)
2017-2017
Fia Engström Skills
- Administration
- Airlines
- Airports
- Amadeus
- Analytical Skills
- Analytics
- Assistent
- Aviation
- Budgetering
- Business
- Business Development
- Business Strategy
- CRM
- CSAT
- Calendaring
- Change Management
- Client Relations
- Coaching
- Communication
- Complaint Investigations
- Complaint Management
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Service
- Customer satisfaction
- Customer success
- Department Management
- Department Reorganization
- ESAT
- Employee Training
- Engaging People
- English
- Evenemang
- Evenemangsplanering
- Event Management
- Evidence
- Excecutive management
- Excel
- Executive sssistant
- Facility management
- Företagsevenemang
- Internal events
- KPI Implementation
- KPI Reporting
- Klientrelationer
- Kommunikationsförmåga
- Kostnader
- Leadership
- Leisure
- Logistics Management
- Management
- Microsoft Office
- Negotiation
- Office Software
- Operationell strategi
- Operations
- Operations Management
- Organisationsförmåga
- Outsourcing
- Outsourcing Management
- People Development
- People Management
- Personalledning
- Planning
- Problem Solving
- Product Complaints
- Project Coordination
- Project Management
- Project Planning
- Public Speaking
- Reception
- Recruiting
- Regulatory compliance
- Reorganisation
- Resor
- Sales Management
- Service Standards
- Service of Process
- Sinne för detaljer
- Skilled Multi-tasker
- Staff Development
- Staff Training
- Staffing Services
- Stakeholder Management
- Strategy
- Stress Management
- System Administration
- Team Coordination
- Team Leadership
- Teamwork
- Temporary Staffing
- Tourism
- Training
- Word
- Workshops
- Writing
- supervisior skills
- svenska
- work enviroment
Fia Engström Summary
- Fia Engström, based in Stockholm County, Sweden, is currently a Head of Customer Service at SPP. Fia Engström brings experience from previous roles at Spotify, Mathem and Klarna. Fia Engström holds a 2017 - 2017 Berghs School of Communication. With a robust skill set that includes Administration, Airlines, Airports, Amadeus, Analytical Skills and more. Fia Engström has 2 emails and 2 mobile phone numbers on RocketReach.
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