Fernandus Ceasar Rivera Email
Contact Center Manager @ Johnson & Johnson
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Fernandus Ceasar Rivera Location
- Valenzuela, NCR, PH
Fernandus Ceasar Rivera Work
- 2022 -now Contact Center Manager @
- 2021 -2021 Client Services Operations Manager @
- 2016 -2021 Senior Operations Manager @
- 2015 -2016 Contact Center Manager @
- 2013 -2015 Senior Operations Manager @
- 2008 -2013 Operations Manager @
- 2005 -2007 Shift Manager @
- 2004 -2005 Production Team Leader @
- 2004 -2004 Technical Support Representative @
- 2003 -2004 Technical Support Representative @ eTelecare Global Solutions
Fernandus Ceasar Rivera Education
- Don Bosco Technical College
Bachelor's degree, Engineering (Engineering)
Fernandus Ceasar Rivera Skills
- Contact Center Management
- Leadership Development
- Performance Appraisal
- Client Services
- Human Resources (HR)
- Coaching & Mentoring
- Teamwork
- Coaching
- Management
- Operations Management
- Customer Satisfaction
- Call Center
- Training
- Leadership
- Call Centers
- Recruiting
- Team Leadership
- Workforce Management
- Sales Operations
- Customer Experience
- Outsourcing
- Vendor Management
- Team Management
- Performance Management
- Process Improvement
- BPO
- Business Process Improvement
- Offshoring
- Business Process Outsourcing (BPO)
Fernandus Ceasar Rivera Summary
- Fernandus Ceasar Rivera, based in Valenzuela, NCR, PH, is currently a Contact Center Manager at Johnson & Johnson. Fernandus Ceasar Rivera brings experience from previous roles at Accenture, Acquire BPO, Salmat and Transcom. Fernandus Ceasar Rivera holds a Bachelor's degree, Engineering in Engineering @ Don Bosco Technical College. With a robust skill set that includes Contact Center Management, Leadership Development, Performance Appraisal, Client Services, Human Resources (HR) and more. Fernandus Ceasar Rivera has 3 emails on RocketReach.
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