Fernandus Ceasar Rivera Email
Contact Center Manager @ Johnson & Johnson
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Fernandus Ceasar Rivera Location
- Manila, Philippines
Fernandus Ceasar Rivera Work
- Contact Center Manager @ (January 2022 - Present)
- Client Services Operations Manager @ (April 2021 - December 2021)
- Senior Operations Manager @ (September 2016 - March 2021)
- Contact Center Manager @ (August 2015 - September 2016)
- Senior Operations Manager @ (October 2013 - August 2015)
- Operations Manager @ (August 2008 - October 2013)
- Shift Manager @ (June 2005 - December 2007)
- Production Team Leader @ (May 2004 - June 2005)
- Technical Support Representative @ (March 2004 - May 2004)
- Technical Support Representative @ eTelecare Global Solutions (May 2003 - March 2004)
Fernandus Ceasar Rivera Education
- Don Bosco Technical College
Bachelor's degree (Engineering)
Fernandus Ceasar Rivera Skills
- Contact Center Management
- Leadership Development
- Performance Appraisal
- Client Services
- Human Resources (HR)
- Coaching & Mentoring
- Teamwork
- Coaching
- Management
- Operations Management
- Customer Satisfaction
- Call Center
- Training
- Leadership
- Call Centers
- Recruiting
- Team Leadership
- Workforce Management
- Sales Operations
- Customer Experience
- Outsourcing
- Vendor Management
- Team Management
- Performance Management
- Process Improvement
- BPO
- Business Process Improvement
- Offshoring
- Business Process Outsourcing (BPO)
Fernandus Ceasar Rivera Summary
- Fernandus Ceasar Rivera, based in Metro Manila, Philippines, is currently a Contact Center Manager at Johnson & Johnson. Fernandus Ceasar Rivera brings experience from previous roles at Accenture, Acquire BPO, Salmat and Transcom. Fernandus Ceasar Rivera holds a Bachelor's degree in Engineering @ Don Bosco Technical College. With a robust skill set that includes Contact Center Management, Leadership Development, Performance Appraisal, Client Services, Human Resources (HR) and more. Fernandus Ceasar Rivera has 3 emails on RocketReach.
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