Fernando Silva Email & Phone Number
Head of IT Implementation and Delivery EMEA @ Transcom
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Fernando Silva Location
- Porto, PT
Fernando Silva Work
- Head of IT Implementation and Delivery EMEA @ (February 2024 - Present)
- Regional IT Director – Iberia and Latam @ (November 2014 - February 2024)
- RIT Business Support Manager - Iberia and Chile @ (November 2008 - February 2024)
- Regional Service Delivery Leader - Iberia @ (May 2007 - October 2008)
- Service Delivery Member @ (September 2003 - April 2007)
- RIT Business Support Manager - Iberia and Chile @ Transcom WorldWide (January 2008 - February 2024)
Fernando Silva Skills
- Avaya PBX
- CTI
- Call Center
- Outbound
- IVR
- Avaya
- Contact Centre
- Workforce Management
- VoIP
- Business Process
- Customer Relations
- SLA
- People Management
- Outsourcing
- Customer Service
- Software Development
- BPO
- Change Management
- Service Desk
- Service Delivery
- Troubleshooting
- CMS
- Application Development
- Team Leadership
- Security
- Business Analysis
- Team Management
- Problem Solving
- Telephony
- Administration
- Deployment
- Contact Centers
- Call Center Development
- Telecommunications
- Management
- Offshoring
- ACD
- Inbound Marketing
- ITIL
- Call Centers
- Customer Experience
- System Deployment
- System Administration
- Telemarketing
- Customer Satisfaction
- Programming
Fernando Silva Summary
- Fernando Silva, based in Porto, PT, is currently a Head of IT Implementation and Delivery EMEA at Transcom. Fernando Silva brings experience from previous roles at Transcom. With a robust skill set that includes Avaya PBX, CTI, Call Center, Outbound, IVR and more. Fernando Silva has 1 emails and 1 mobile phone numbers on RocketReach.
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