Fernando Samaha Email & Phone Number
Director @ Strativity Group Australia
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Fernando Samaha Location
- Melbourne, VIC, AU
Fernando Samaha Work
- Director @ (April 2022 - Present)
- Head of Customer Experience @ (November 2019 - April 2022)
- Associate Director @ (June 2018 - November 2019)
- Head of NPS @ (October 2014 - May 2018)
- Head of Marketing Operations @ (May 2011 - October 2014)
- Head of Special Projects @ (February 2010 - April 2011)
- Manager @ (August 2007 - December 2009)
- Case Manager @ (January 2005 - July 2006)
- Associate @ (January 2003 - January 2004)
- Consultant and Senior Consultant @ (January 1999 - January 2002)
Fernando Samaha Education
- Insead
Master of Business Administration (Business Administration)
2006-2007 - UNSW
Bachelor of Engineering (Environmental Engineering)
Fernando Samaha Skills
- Cross-Functional Team Management
- Customer Satisfaction
- Business Insights
- Research Methods
- Presentations
- Qualitative Research
- Team Management
- Customer Experience
- Customer Insight
- Business Transformation
- Strategy
- Business Strategy
- Management Consulting
- Marketing Strategy
- Project Management
- Marketing Management
- Change Management
- Financial Services
- Strategic Planning
- Marketing
- Consulting
- Business Process Improvement
- Operations Management
- Stakeholder Management
- Management
- Performance Improvement
- Customer Research
- Net Promoter Score
- CX
- Communication
- Problem Solving
- Leadership
- Service Delivery
- Commercial Management
- People Management
- Financial Management Experience
- Customer Engagement
- Service Design
- Customer Experience Management
- Customer Experience Design
- Customer Experience Transformation
- Customer Experience Analysis
- Customer Experience Consulting
Fernando Samaha Summary
- Fernando Samaha, based in Melbourne, VIC, AU, is currently a Director at Strativity Group. Fernando Samaha brings experience from previous roles at Australia Post, Strativity Group and National Australia Bank. Fernando Samaha holds a 2006 - 2007 Master of Business Administration in Business Administration @ Insead. With a robust skill set that includes Cross-Functional Team Management, Customer Satisfaction, Business Insights, Research Methods, Presentations and more. Fernando Samaha has 2 emails and 1 mobile phone numbers on RocketReach.
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