Fernando Carvalho Email
Head Of Customer Service and Risk, Fraud and Payments @ Hotel Solverde Spa & Wellness Center
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Fernando Carvalho Location
- Maia, PT
Fernando Carvalho Work
- 2021 - now Head Of Customer Service and Risk, Fraud and Payments @
- 2020 - 2021 Customer Service Manager @
- 2013 - now Fiscal Council Member @ Momentos Oblíquos - Associação
- 2019 - 2020 Partner Relationship Manager @
- 2017 - 2019 Knowledge, Learning and Development Manager @
- 2012 - 2017 Customer Service Manager @
Fernando Carvalho Education
- Instituto Superior de Contabilidade e Administração do Porto 2001 - 2001
Fernando Carvalho Skills
- Sales Management
- Melhoria de processos
- Satisfação do cliente
- Gestão de relacionamento com o cliente (CRM)
- Cross-functional Team Leadership
- Operations Management
- Liderança de equipe multifuncional
- Gestão operacional
- Future Trends
- Innovation Management
- Team Leadership
- Customer Experience
- Coaching
- Performance Management
- Contact Centers
- Change Management
- Gestão de projetos
- Gestão de desempenho
- Gestão da mudanças
- knowledge management
- Telecommunications
- Strategy
- Business Strategy
- Gestão ágil de projetos
- WFM
- Forecasting
- Analytical
- Project Management
- Recruiting
- Microsoft Office
- Microsoft Excel
- Teamwork
- Liderança
- Critical Thinking
- Communication
- Team Management
- Management
- Negotiation
- Employee Training
- Creativity
- Erlang
- Employee Learning & Development
- Customer Journey Mapping
- Customer Service Management
- Microsoft PowerPoint
Fernando Carvalho Summary
- Fernando Carvalho, based in Maia, PT, is currently a Head Of Customer Service and Risk, Fraud and Payments at Solverde.pt. Fernando Carvalho brings experience from previous roles at Solverde.pt, Momentos Oblíquos - Associação and NOS SGPS. Fernando Carvalho holds a 2001 - 2001 Instituto Superior de Contabilidade e Administração do Porto. With a robust skill set that includes Sales Management, Melhoria de processos, Satisfação do cliente, Gestão de relacionamento com o cliente (CRM), Cross-functional Team Leadership and more. Fernando Carvalho has 2 emails on RocketReach.
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Top Hotel Solverde Spa & Wellness Center Employees
José Xambre
CASINO DIRECTOR
Vila Real, PT
Joel Pais
Administrador
Faro, Portugal
Manuel Violas
Executive Board Member
Lisbon, Portugal
Albano Rosa
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Sílvia Meneses
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Raquel Reis
Partnerships Manager
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