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Fernando Acevedo Location
Miami, FL, US
Fernando Acevedo Work
Collaboration and Digital Workspace Sr. IT Technology Manager @ (September 2026 - Present)
Voice Engineering and Infrastructure Manager @ (October 2019 - September 2026)
Customer Information Systems - Integration Lead @ (August 2018 - October 2019)
Principal IT Architect @ (January 2017 - August 2018)
Sr. IT Project Manager @ (November 2014 - January 2017)
Sr. Project Manager @ (October 2013 - November 2014)
Project Manager @ (August 2006 - October 2013)
Workforce Analyst @ (March 2006 - August 2006)
Force Desk Manager @ PRC (November 2003 - March 2006)
Customer Service Supervisor @ (January 2001 - January 2003)
Fernando Acevedo Education
DeVry University
Bachelor (Network Communications Management)
2002-2006
Fernando Acevedo Skills
Vendor Management
Project Management
Software Development Life Cycle
Call Center
Workforce Management
Process Improvement
Avaya
Business Process Improvement
Business Analysis
Outsourcing
SDLC
Program Management
Contact Centers
Change Management
Operations Management
Customer Experience
Telecommunications
BPO
Troubleshooting
Disaster Recovery
Telephony
Leadership
Technical Support
PMP
Visio
Service Delivery
IVR
CRM
Training
Metrics
Customer Satisfaction
Management
Forecasting
Software Project Management
Call Centers
Analysis
Performance Management
Coaching
Team Leadership
Business Process
Quality Assurance
Software Documentation
Resource Management
Integration
Business Intelligence
Information Technology
Project Portfolio Management
Offshoring
PMO
IT Management
Strategic Planning
Software Development
SQL
Microsoft Excel
Fernando Acevedo Summary
Fernando Acevedo, based in Miami, FL, US, is currently a Collaboration and Digital Workspace Sr. IT Technology Manager at NextEra Energy, Inc.. Fernando Acevedo brings experience from previous roles at NextEra Energy, Inc. and Florida Power & Light Company. Fernando Acevedo holds a 2002 - 2006 Bachelor in Network Communications Management @ DeVry University. With a robust skill set that includes Vendor Management, Project Management, Software Development Life Cycle, Call Center, Workforce Management and more. Fernando Acevedo has 2 emails and 2 mobile phone numbers on RocketReach.
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