Fergal O'Donnell Email & Phone Number
Chief Technology Officer @ iSupport Worldwide
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Fergal O'Donnell Location
- Texas, United States
Fergal O'Donnell Work
- Chief Technology Officer @ (January 2026 - Present)
- Director, Service Delivery, North America @ (January 2012 - January 2014)
- Vice President Of Technology (CIO) @ (February 2021 - January 2026)
- Service Delivery Manager @ (January 2006 - January 2012)
- Head of Program Office, International @ (January 2018 - January 2020)
- Head of Quality Assurance, Americas @ (January 2015 - January 2018)
- Multiple roles @ (January 1998 - January 2006)
- Vice President, Infrastructure Managed Services @ (January 2014 - July 2015)
- Director, Service Delivery Management @ (January 2012 - January 2014)
- Manager, Service Delivery Management @ (January 2006 - January 2012)
- Multiple roles @ (January 1994 - January 2006)
Fergal O'Donnell Education
- University College Dublin
Bachelor of Science (B.Sc.) (Mathematics and Computer Science)
Fergal O'Donnell Skills
- ITIL v3 Foundations Certified
- Six Sigma
- IT Outsourcing
- Outsourcing Management
- Change Management
- Incident Management
- Problem Management
- IT Strategy
- Project Management
- Program Management
- Business Relationship Management
- IT Service Management
- Service Delivery
- Airline Management
- Cloud Computing
- Portfolio Management
- People Development
- Service Desk Management
- Technical Support
- Matrix Management
- Contract Management
- Governance
- Customer Satisfaction
- Leadership
- Conflict Resolution
- Financial Reporting
- Continuous Improvement
- Process Improvement
- Public Speaking
- Business Analysis
- Strategic Planning
- Strategy
- Information Technology
- Data Center
- Infrastructure
- ITIL
- IT Infrastructure Operations
- Enterprise Architecture
- IT Operations
- Managed Services
- Business Process
- Disaster Recovery
- Claims Management
- Business Process Improvement
- Management
- Outsourcing
- Call Centers
Fergal O'Donnell Summary
- Fergal O'Donnell, based in Texas, United States, is currently a Chief Technology Officer at iSupport Worldwide. Fergal O'Donnell brings experience from previous roles at T-Systems North America, DATAMARK, Inc. and T-Systems International. Fergal O'Donnell holds a Bachelor of Science (B.Sc.) in Mathematics and Computer Science @ University College Dublin. With a robust skill set that includes ITIL v3 Foundations Certified, Six Sigma, IT Outsourcing, Outsourcing Management, Change Management and more. Fergal O'Donnell has 2 emails and 1 mobile phone numbers on RocketReach.
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