Feelingstream - stop losing in customer service Information

Managers are drowning in customer conversations. Calls, chats, emails, feedback, there’s value in every line, but most teams only sample a tiny slice. By the time you spot a trend, the moment has gone. That’s why teams use Feelingstream. Feelingstream helps large B2C organisations analyse and improve customer conversations using AI, without losing control of risk. We turn calls, emails, chats and survey feedback into clear signals that teams can act on, while the insight is still fresh. We combine ASR, NLP and generative AI to: • Transcribe and classify every interaction • Find sales leads and upsell hints hidden in everyday talk • Assess quality at scale, not just by sampling • Surface churn risk, bottlenecks, and missed sales moments • Automate the admin, like CRM notes and summaries Built for regulated environments: • ISO 27001 certified • Strong anonymisation and PII removal, designed to protect sensitive data • Practical governance support for teams navigating the EU AI Act, including transparency, traceability and control Our mission is simple: help organisations use customer data before the insight expires. From product to service, from sales to operations, Feelingstream gives decision-makers visibility into what customers say, what agents do, and what needs to change next.