Experience Matters Competitors

UserTesting helps organizations create exceptional customer experiences by making it easy to gather fast, human insights at scale. With the industry’s most powerful participant network, AI-powered analysis, and expert services, we help teams validate ideas, optimize experiences, and build customer-centric products—faster and with confidence. From early concepts to live launches, UserTesting puts real human feedback at the heart of every decision. Whether you’re in research, product, design, marketing, or CX, our flexible platform supports moderated and unmoderated tests, live interviews, surveys, usability studies, card sorts, and more—all in one place. Trusted by 3,000+ companies—including 75 of the Fortune 100—UserTesting delivers an average 6x ROI by helping teams reduce risk, accelerate time to market, and exceed customer expectations.

Take the straight path to CX insights. GetFeedback puts the customer feedback you need directly into your CRM and the systems your team uses every day. Founded by Salesforce executives Sean Whiteley and Kraig Swensrud in 2013, GetFeedback has grown to become the undisputed leader in customer experience surveys for the Salesforce ecosystem. GetFeedback's surveys are used by some of the world's most innovative brands to monitor customer satisfaction and boost engagement -- all while ensuring a seamless, on-brand experience.

We commit to working hard to ensure you get the best value out of our services, and out of your data and information (& related capabilities). A 'never say die' attitude:We believe we are pretty good at what we do, so are happy to discuss that 'difficult' challenge which you may have, in the area of leveraging information. If we don't have expertise in-house, we have access to excellent specialists through our extensive local and global professional networks and solution partners. We are prepared to be compensated based on results we create. Small, niche player:This can be considered a disadvantage, but there are strong positives also, since we are not trying to be everything to everybody. We only consult in very specific areas where we have considerable practical experiences and expertise. The people you will be talking to right at the start of any work, are the same people who will manage or do the work for you. In spite of our size, what we deliver is world-class, given the world-class experiences and expertise which we have.