Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers and strengthen enterprise brands.
Backed by partner-oriented experts in distance learning, technology, and operations, our 20 years of expertise pioneering a virtual model across industries is proven to deliver superior customer experiences, faster program readiness and increased revenue compared with traditional contact centers or other work-from-home models.
We’re a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.
Learn more about us at www.liveops.com
Smith.ai is the end-to-end intake system for law firms, with AI and live agents working together to answer every call on the first ring, 24/7. Smith.ai qualifies leads, captures case details, books consultations, and sends retainers, so more callers become signed clients.
Why firms choose Smith.ai:
• AI-led, human-backed: AI handles routine calls efficiently, and 500+ North American live agents step in when a matter needs nuance or empathy. Firms pick the mix that best fits their needs: our AI Receptionist, human-led Virtual Receptionists, or a hybrid of both.
• Built for legal intake: Custom qualifying questions and intake flows across several practice areas, including personal injury, family law, criminal defense, estate planning, immigration, and employment law.
• Connected to the software you already use: Call and intake data syncs with Clio, MyCase, Lawmatics, Filevine, Smokeball, PracticePanther, Litify, and more. Consultations land on the right calendar and contact records update in real time, with no manual entry.
• Built-in quality: Smith.ai lets teams test call flows before they go live, plus monitor and rate them after, so both AI-led and human-led intake improves with each call.
More than 5,000 law firms trust Smith.ai, and we've handled over 25 million calls since 2015. We become a true extension to legal teams so attorneys and staff can focus on the work only they can do.
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations.
Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence.