Eunice Yu Email & Phone Number

Guest Relations Manager @ Crown Resorts

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Eunice Yu Location

Australia

Eunice Yu Work

Guest Relations Manager @ (December 2025 - Present)
Director of Hotel Operations | Paiza Division @ The Venetian ®️ Resorts Macao (September 2024 - September 2025)
Crystal Club and Business Centre Manager @ (April 1996 - May 2024)
JJ's Bar and Grilled - Supervisor @ (January 1997 - April 1997)
Supervisor @ Hilton Hotels Worldwide (May 1993 - March 1996)
Hostess @ Holiday Inn Harbour Vew HK (May 1992 - March 1993)
Waitress @ Hotel Omni Marco Polo HKG (May 1990 - April 1992)

Eunice Yu Skills

Attention to Detail
Bookings
Budget Control
Budgeting
Business Management
Business-to-Business (B2B)
Catering
Client Relations
Communication
Communication Training
Concierge Services
Confidentiality
Constructive Feedback
Cost Control
Cost Reduction
Credit Cards
Customer Engagement
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Relations
Customer Satisfaction
Customer Satisfaction Research
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Success
Customer Support
Customer-Focused Service
Development Planning
Dispute Resolution
Employee Engagement
Employee Relations
Employee Training
Enquiries
Event Management
Event Planning
Fine Dining
Food & Beverage
Food Preparation
Food Safety
Forecasting
Front Office Operations
Guest Experience
Guest Recovery
Guest Relations
Guest Satisfaction
Guest Services
HR Analytics
Hiring
Hospitality
Hospitality Industry
Hospitality Management
Hotel Management
Hotels
Interpersonal Skills
Interviewing
Job Satisfaction
Key Client Relationships
Key Performance Indicators
Leadership
Luxury
MICROS
Management
Management Systems
Menu Development
Motivational Interviewing
Multitasking
Negotiation
New Restaurant Openings
Onboarding
Opera
Operating Budgets
Operations
Operations Management
People Management
PeopleSoft
Pre-opening
Presales
Problem Solving
Receptionist Duties
Recognition Programs
Recruiting
Resorts
Restaurant Management
Restaurants
Revenue Analysis
Service Standards
Stock Management
Stock Taking
Strategic Planning
Team Leadership
Team Management
Teamwork
Training
Voice of the Customer
Food and Beverage
PowerPoint
Pre Opening
Business Analysis

Eunice Yu Summary

Eunice Yu, based in Australia, is currently a Guest Relations Manager at Crown Resorts. Eunice Yu brings experience from previous roles at The Venetian ®️ Resorts Macao, Crown Melbourne Limited and Hilton Hotels Worldwide. With a robust skill set that includes Attention to Detail, Bookings, Budget Control, Budgeting, Business Management and more. Eunice Yu has 2 emails and 2 mobile phone numbers on RocketReach.