Assistant General Manager and Vice President (Bally’s and Caesars Atlantic City) @ (January 2014 - January 2016)
Director, Human Resources and Customer Service Analytics @ (January 2013 - January 2014)
Director, Customer Service Analytics @ (January 2009 - January 2013)
Manager, Operations Management @ (January 2008 - January 2009)
Regional Manager, Customer Satisfaction @ (January 2007 - January 2008)
Senior Analyst, Finance @ (January 2006 - January 2007)
Industrial Engineer, Airport Consulting Group @ (January 2004 - January 2006)
Ken Janssen Education
UCLA Anderson School of Management
MBA (General Management)
Ohio University
BS (Industrial and Manufacturing Systems Engineering)
Ken Janssen Skills
Analytics
Human Resources
Casino Management
Strategy
Relationship Marketing
Competitive Analysis
Customer Satisfaction
Forecasting
Survey Design
Database Marketing
Customer Retention
CRM
Finance
Budgets
Cost Reduction Strategies
Strategic Planning
Human Resources (HR)
Management
Leadership
Customer Service Management
Team Building
Customer Service
Training
Hospitality Industry
Customer Experience Management
Customer Satisfaction Research
Hospitality
Labor Management
Customer Experience Consulting
Service Improvement Plans
Customer Loyalty Measurement
Customer Experience Analysis
Casino
Customer Experience
PowerPoint
Business Analysis
Marketing
Customer Loyalty
Research
Service Improvement
Cost Reduction
Recruiting
Microsoft Word
Ken Janssen Summary
Ken Janssen, based in Sydney, NSW, AU, is currently a Chief Executive Officer | Crown Sydney at Crown Resorts. Ken Janssen brings experience from previous roles at Station Casinos and Caesars Entertainment Corporation. Ken Janssen holds a MBA in General Management @ UCLA Anderson School of Management. With a robust skill set that includes Analytics, Human Resources, Casino Management, Strategy, Relationship Marketing and more. Ken Janssen has 2 emails and 2 mobile phone numbers on RocketReach.
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