Erwin Perez Email & Phone Number

Senior Telecom Engineer @ Dayforce

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Erwin Perez Location

Central Luzon, Philippines

Erwin Perez Work

Senior Telecom Engineer @ (October 2026 - Present)
Senior Software Engineer(CXOne) @ (November 2024 - July 2026)
Senior Technical Support Engineer @ (August 2023 - November 2024)
Technical Support Engineer @ (November 2020 - August 2023)
Associate Technical Support Engineer @ (May 2017 - November 2020)
Solutions Engineer @ (June 2014 - April 2016)
Technical Support Engineer (Tier 3) @ (November 2012 - June 2014)
Technical Support Analyst (Tier 2) @ (August 2012 - November 2012)
Technical Support Representative (Tier 1) @ (February 2011 - August 2012)
Tier 1 Agent @ NCO Philippines Clark (December 2008 - February 2011)

Erwin Perez Education

STI College
Associate's Degree (Associate in Computer Technology)
1999-2001
General de Jesus College
High School Diploma
1994-1998

Erwin Perez Skills

Account Management
Amazon Web Services (AWS)
Application Programming Interfaces (API)
Building Effective Relationships
Building Trust
Business-to-Business (B2B)
CRM
Call Center Administration
Call Centers
Cloud Applications
Cloud Computing
Communication
Computer Networking
Contact Center as a Service (CCaaS)
Contact Centers
Continuous Improvement Facilitation
Customer Escalation Management
Customer Relations
Customer Satisfaction
Customer Service Representatives
Customer Support
Cybersecurity
Database Servers
Debugging
Diversity & Inclusion
Dynatrace
Emotional Intelligence
Enterprise Software
Five9
GitHub
Grafana
IP Networking
IT Escalation
IT Service Management
IVR
Incident Management
Integration
Interactive Voice Response (IVR)
Interpersonal Communication
Java
Layer 3
Leadership
Leadership Accountability
Linux
Microsoft Office
Microsoft Outlook
Microsoft Power BI
NICE CXOne
Network Administration
Network Connectivity
Networking
Operational Efficiency
Outbound
Postman API
Proactive Monitoring
Problem Solving
Professional Services
Project Management
Rally
Relationship Building
Remote Desktop
Resiliency
Root Cause Analysis
Routing
SQL
Salesforce.com
Self Assessment
ServiceNow
Session Initiation Protocol (SIP)
Software Design
Software Development
Software Industry
Software Installation
Software as a Service (SaaS)
Splunk
Support Engineers
TCP/IP
Talkdesk Cloud Contact Center
Team Leadership
Team Management
Technical Assistance
Technical Consultation
Technical Support
Technical Training
Telecommunications
Telecommunications Software
Telephony
Telephony ACD
Troubleshooting
VoIP
VoIP protocols SIP
Voice over IP (VoIP)
Windows
Wireshark
Workforce Management
Workforce Optimization (WFO)
cxone

Erwin Perez Summary

Erwin Perez, based in Central Luzon, Philippines, is currently a Senior Telecom Engineer at Dayforce. Erwin Perez brings experience from previous roles at Miratech and NICE. Erwin Perez holds a 1999 - 2001 Associate's Degree in Associate in Computer Technology @ STI College. With a robust skill set that includes Account Management, Amazon Web Services (AWS), Application Programming Interfaces (API), Building Effective Relationships, Building Trust and more. Erwin Perez has 1 emails and 6 mobile phone numbers on RocketReach.