Erika Ocampo Location
California, United States
Erika Ocampo Work
- 2024 - now Member @ Sidebar
- 2021 - 2024 Director of Operations and Support @ The Mom Project
- 2020 - 2020 Head of Community and Support @ Directly
- 2017 - 2019 Senior Manager, Global Customer Care Operations @ Adobe
- 2014 - 2017 Director of US Customer Operations @ Mercari, Inc.
- 2012 - 2014 Manager, Customer Service and Support (Skype) @ Microsoft
- 2011 - 2012 Customer Operations Manager, Qik Products @ Skype
- 2010 - 2011 Customer Operations Leader @ Qik
- 2010 - 2010 Manager, Customer Success @ Trulia
- 2008 - 2010 Customer Service Lead @ Trulia
Erika Ocampo Education
- San José State University
BS (Business Administration/Management)
Erika Ocampo Skills
- Analytical Skills
- Team Leadership
- Customer Satisfaction
- Key Performance Indicators
- Service Delivery
- Service-Level Agreements (SLA)
- Call Center Development
- Customer Service Management
- Business Reviews
- Operational Strategy
Erika Ocampo Summary
Erika Ocampo, based in California, United States, is currently a Member at Sidebar. Erika Ocampo brings experience from previous roles at The Mom Project, Directly, Adobe and Mercari, Inc.. Erika Ocampo holds a BS in Business Administration/Management @ San José State University. With a robust skill set that includes Analytical Skills, Team Leadership, Customer Satisfaction, Key Performance Indicators, Service Delivery and more. Erika Ocampo has 2 emails and 1 mobile phone numbers on RocketReach.
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