Erika Bailey Email & Phone Number
Director, Customer Experience and Design @ Green Shield Canada (GSC)
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Erika Bailey Location
- Kitchener, ON, CA
Erika Bailey Work
- Director, Customer Experience and Design @ (August 2026 - Present)
- AVP CX Service Design and Transformation @ (November 2025 - August 2026)
- AVP Customer Experience and Human Centred Design @ (January 2025 - November 2025)
- Interim Head of Human Centred Design, Canada @ (November 2023 - January 2025)
- Director, Global Innovation @ (August 2023 - November 2023)
- Director of Innovation and HCD Enablement @ (October 2020 - July 2023)
- Senior Innovation Designer and Consultant, Lead Link General Company @ (March 2014 - September 2020)
- IGNITE Site Consultant and Coach @ Bordering on Zero Collaborative (September 2012 - September 2015)
- Faculty Member and Site Coach @ Safer Healthcare Now! SINC Initiative (September 2011 - September 2014)
- Human Systems Consultant, Change Artist @ Erika Lee Bailey and Associates (December 2008 - March 2014)
- Positive Deviance Coach and Consultant @ Canadian Positive Deviance Project (September 2009 - June 2011)
- Faculty Member and Site Coach @ Safer Healthcare Now! NACS Initiative (June 2010 - March 2011)
- Human Systems Consultant @ The Clic Effect Inc. (January 2006 - November 2009)
- Facilitator, Consultant, Training Designer @ CannonSpark Consulting (January 2006 - June 2008)
- Teacher, Department Head, and Director of Human Resources @ Merriam Music (January 1999 - January 2005)
- Instructor @ (January 1996 - January 1998)
Erika Bailey Education
- MIT Sloan School of Management 2022-2022
- Concordia University
Masters (Applied Human Sciences)
2007-2009 - NLP Canada
NLP Certified Practitioner (Neuro-Linguistic Patterning)
2006-2006 - Victoria Conservatory of Music
AVCM (Music)
1996-1998 - Capilano University
BMus (Music)
1992-1998
Erika Bailey Skills
- Leadership
- Team Building
- Consulting
- Public Speaking
- Human Resources
- Teaching
- Government
- Team Leadership
- Strategic Planning
- Strategy
- Organizational Effectiveness
- Organizational Development
- Management Consulting
- Systems Thinking
- Program Management
- Nonprofits
- Leadership Development
- Change Management
- Training
- Policy
- Facilitation
- Program Development
- Management
- Management Development
- Project Management
- Coaching
- Staff Development
- Research
- Organizational Design
- Conflict Resolution
- Workshop Facilitation
- Executive Coaching
- Performance Management
- Culture Change
Erika Bailey Summary
- Erika Bailey, based in Kitchener, ON, CA, is currently a Director, Customer Experience and Design at GreenShield. Erika Bailey brings experience from previous roles at Manulife. Erika Bailey holds a 2022 - 2022 MIT Sloan School of Management. With a robust skill set that includes Leadership, Team Building, Consulting, Public Speaking, Human Resources and more. Erika Bailey has 1 emails and 2 mobile phone numbers on RocketReach.
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