Erik Ross Email & Phone Number
Director of Customer Success @ NPI
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Erik Ross Location
- Boston, MA, US
Erik Ross Work
- Director of Customer Success @ (June 2025 - Present)
- Principal Customer Success Manager @ (March 2024 - May 2025)
- Sr. Enterprise Customer Success Manager @ (October 2021 - March 2024)
- Account Manager Team Lead (Doctor Advocate) @ (September 2021 - October 2021)
- Account Manager (Doctor Advocate) @ (November 2020 - September 2021)
- Account Manager Team Lead (NASD: CARG) @ (January 2019 - May 2020)
- Senior Account Manager @ (July 2018 - December 2018)
- Account Manager @ (November 2017 - June 2018)
- Account Executive @ (September 2016 - November 2017)
- Sales Development @ (May 2016 - August 2016)
- Account Manager @ (April 2014 - May 2016)
- Sales Representative - Personal Markets @ (May 2013 - April 2014)
- Sales Intern - Personal Markets @ (May 2012 - May 2013)
- Lead Generator @ (June 2011 - January 2012)
Erik Ross Education
- Bryant University
Bachelor of Business Administration - BBA (Marketing)
- Istituto Lorenzo de' Medici
Bachelor of Business Administration - BBA (Communication, Italian)
Erik Ross Skills
- empathy
- Customer Relationship Management (CRM)
- vitally
- Project Management
- Customer Lifecycle Management
- Data Analysis
- Quarterly Reviews
- Problem Solving
- Easily Adaptable
- Customer Engagement
- Interpersonal Skills
- Contract Negotiation
- Contract Management
- Cross-functional Team Leadership
- Software as a Service (SaaS)
- Onboarding
- ClientSuccess
- Business Reviews
- Sales
- Marketing
- Salesforce.com
- Account Management
- Customer Experience
- Sales Management
- Customer Success
- Customer Retention
- Digital Marketing
- Business-to-Business (B2B)
- Leadership
- Customer Service
- People Management
- People Development
- Coaching
- Team Leadership
- Emotional Intelligence
- Negotiation
- Relationship Building
- Active Listening
- Key Account Growth
- Renewals
- Renewal Retention
- Solution Selling
- Communication
- Consultative Selling
- Client Relations
- Time Management
Erik Ross Summary
- Erik Ross, based in Boston, MA, US, is currently a Director of Customer Success at NPI. Erik Ross brings experience from previous roles at Vendr and RealSelf. Erik Ross holds a Bachelor of Business Administration - BBA in Marketing @ Bryant University. With a robust skill set that includes empathy, Customer Relationship Management (CRM), vitally, Project Management, Customer Lifecycle Management and more. Erik Ross has 3 emails and 2 mobile phone numbers on RocketReach.
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