Erick Orellana Email
Operational Governance Lead @ BairesDev
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Erick Orellana Location
- San Salvador, El Salvador
Erick Orellana Work
- 2026 -now Operational Governance Lead @
- 2024 -2026 Operational Governance Auditor @
- 2023 -2024 Process Assurance Specialist @
- 2023 -2024 Process Assurance Specialist @
- 2022 -2023 Sales Governance Auditor @
- 2020 -2022 Sales Operations Manager @
- 2019 -2020 Customer Care and B2B Lead @
- 2018 -2019 Call Center Customer Service Specialist @
- 2017 -2018 Senior Customer Service Associate @ SYKES
- 2015 -2017 Call Center Customer Service Representative @ SYKES
Erick Orellana Education
- Universidad Don Bosco
Licenciatura (Idiomas, especialidad Turismo)
2014-2018
Erick Orellana Skills
- Disciplinary & Grievance Procedures
- Technical Support
- Hotel Booking
- Travel Arrangements
- Sales
- Negotiation
- Back Office Operations
- Customer Satisfaction
- Case Management
- Customer Follow-Up
- Customer Support
- Customer Service
- Soft Skills
- Online Support
- Payroll Analysis
- Coaching & Mentoring
- Team Leadership
- Customer Experience
- Quality Auditing
- Reporting
- Data Entry
- Databases
- Contact Centers
- Task Management
- Delegate Management
- Quality Assurance
- Leadership Development
- Staff Development
- Business Process
- Operations Management
- Analytical Skills
- Leadership
- Management
- Event Planning
- Client Relations
- Agile Methodologies
- Communication
- Proactive Monitoring
- Administrative Assistance
- Sales Processes
- Internal Audits
- Customer Relationship Management (CRM)
- Reporting & Analysis
- Task Execution
- Escalar
- Experiencia del cliente
- Trabajo en equipo
- Coaching
- Liderazgo de equipos
Erick Orellana Summary
- Erick Orellana, based in San Salvador, El Salvador, is currently a Operational Governance Lead at BairesDev. Erick Orellana brings experience from previous roles at BairesDev and BDev Ventures. Erick Orellana holds a 2014 - 2018 Licenciatura in Idiomas, especialidad Turismo @ Universidad Don Bosco. With a robust skill set that includes Disciplinary & Grievance Procedures, Technical Support, Hotel Booking, Travel Arrangements, Sales and more. Erick Orellana has 2 emails on RocketReach.
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