Erica Mancuso Email & Phone Number
Head of Professional Services, Healthcare @ Qualtrics
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Erica Mancuso Location
- United States
Erica Mancuso Work
- Head of Professional Services, Healthcare @ (January 2022 - Present)
- Director, Customer Experience and Service Offer Management @ (January 2019 - January 2021)
- Director Of Client Services @ (January 2017 - January 2019)
- Director, Customer Support | Senior Manager, Implementations | Implementation Lead @ (January 2004 - January 2016)
Erica Mancuso Education
- Eastern mennonite 2003
- Eastern mennonite
Bachelor Of Arts (Business Administration)
1997-2001
Erica Mancuso Skills
- SaaS
- Cross-functional Team Leadership
- Project Management
- CRM
- Salesforce.com
- Process Improvement
- Management
- Team Leadership
- Software Implementation
- PMP
- Healthcare Information Technology
- Program Management
- Start-ups
- Vendor Management
- EHR
- Account Management
- Healthcare
- Strategic Planning
- Software Project Management
- Agile Methodologies
- Strategic Partnerships
- SDLC
- Customer Service
- Customer Experience
- Requirements Analysis
- Professional Services
- Sales
- Cloud Computing
- Integration
- Training
- Leadership
- Team Management
- Agile Project Management
- Customer Relations
- Patient Portal
- Program Implementation
- Process Excellence
- Scalability
- Problem Solving
- Innovation
- Lean Startup
- Technology
- Customer Service Management
- Customer Support
- Knowledge Base
- Client Services
- Conference Presentations
- Zendesk
- Call Center Administration
- Strategy
- Achieve Results
- Business Process Design
- Software Project
- Public Speaking
- Cross Functional Team
- Employee Learning And Development
- Start Ups
- Software As A Service Saas
- Business Analysis
- Healthcare Information
- Cartographie
- Microsoft Excel
- Marketing
- Cross Functional Team Leadership
- Employee Training
- Import
- Vendors
- Net
- Sales Operations
- Performance Metrics
- Career Development
- Performance Tuning
- Adoption
- Contact Centers
- Customer Management
- Crisis Management
- Benchmarking
- Revenue
- Coaching
- Customer Facing
- Sop
- Metrics
- Chat
- Finalist
- Execution
- Entry
- Customer Satisfaction
- Business Services
- Voice
- Utilization
- Defect
- Removing
- Strategies
- Mass
- Loyalty Programs
- Delivering Projects
- Patient
- Surveying
- Operational Readiness
- Conferences
- Cloning
- Lessons Learned
- Call Centers
- Provisioning
- World Class
- Notification
- Spine
- Barriers
- Online Support
- Applications
- Business Alignment
- Project
- Measurements
- Metric
- Empathy
- High Profile
- DoD
- Brand Loyalty
- Responsibility
- Internal Audit
- International
- Google Groups
- Transparency
- Portals
- Curriculum Design
- Concerts
- Customer Experience Management
- Decision Making
- Deployed
- Product Demonstration
- Versatile
- Culture
- Mergers and Acquisitions
- Software as a Service
Erica Mancuso Summary
- Erica Mancuso, based in United States, is currently a Head of Professional Services, Healthcare at Qualtrics. Erica Mancuso brings experience from previous roles at nThrive, Bertelsmann Education Group and Intuit. Erica Mancuso holds a Eastern mennonite. With a robust skill set that includes SaaS, Cross-functional Team Leadership, Project Management, CRM, Salesforce.com and more. Erica Mancuso has 2 emails and 1 mobile phone numbers on RocketReach.
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