Erica James's Location
Washington, DC, US
Erica James's Work
- Director, Customer Advocacy and Experience @ Zoomin
- Sales Advisor @ Higher Oak
- Director, CX and EX Thought Leadership and Customer Engagement @ Medallia
- Global Head of Retail Practice, Customer Success @ Medallia
- Director, Professional Services and Customer Success @ Medallia
- Senior Manager, Professional Services and Customer Success @ Medallia
- Engagement Manager, Professional Services and Customer Success @ Medallia
- Marketing and Brand Management Strategist, International Brands Division @ Nestlé
- Analyst, Program Management and Market Research - Public Private Partnerships Division @ Abt Associates
- Associate Analyst, Program Management and Market Research - Public Private Partnerships Division @ Abt Associates
Erica James's Education
- Thunderbird School of Global Management
Master of Business Administration (MBA) (Marketing and General Management)
2012 - 2014 - The George Washington University
Bachelor of Arts - BA (Major in International Relations and Affairs, Minor in Spanish Language and Literature)
2004 - 2008 - Universitat d'Alacant
Spanish Language and Literature
2007 - 2007
Erica James's Skills
- Spanish
- New Business Development
- International Development
- Research
- Qualitative Research
- Portuguese
- International Relations
- Global Health
- Public Health
- Market Research
Erica James's Summary
Erica James, based in Washington, DC, US, is currently a Director, Customer Advocacy and Experience at Zoomin, bringing experience from previous roles at Higher Oak and Medallia. Erica James holds a 2012 - 2014 Master of Business Administration (MBA) in Marketing and General Management @ Thunderbird School of Global Management. With a robust skill set that includes Spanish, New Business Development, International Development, Research, Qualitative Research and more, Erica James contributes valuable insights to the industry. Erica James has 2 emails on RocketReach.
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