2015 -
2016 FamilySearch Contact Center Tools and Technology Manager @
2007 -
2016 FamilySearch Contact Center Telcom and Finance Manager @
2002 -
2006 Senior NOC Analyst @ Convergys
Eric Wagner Skills
Leadership
Customer Experience
PowerPoint
Strategic Partnerships
PRTG
Salesforce.com
Call Center
Agile Project Management
VoIP
Sales
Customer Retention
Networking
Troubleshooting
Customer Satisfaction
Telecommunications
Business Analysis
Agile Methodologies
Resource Management
Vendor Management
Team Leadership
Process Improvement
Scrum
Lead Generation
Finance
SQR
Strategy
ACD
Contact Centers
Managed Services
Microsoft Excel
Program Management
Professional Services
Cross Functional Team Leadership
Training
Product Management
Omniture
Customer Service
Telephony
Enterprise Software
Business Intelligence
Telcom
Technical Support
SQL
SaaS
Management
Outsourcing
Analytics
Call Centers
Software Project Management
Cloud Computing
Integration
CRM
Databases
Eric Wagner Summary
Eric Wagner, based in United States, is currently a Senior Technology Manager at Tech Mahindra. Eric Wagner brings experience from previous roles at Purple, NICE inContact and FamilySearch. With a robust skill set that includes Leadership, Customer Experience, PowerPoint, Strategic Partnerships, PRTG and more. Eric Wagner has 1 emails and 1 mobile phone numbers on RocketReach.
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