2023 -
now Senior Vice President, Service Center @
2020 -
2023 Vice President, Customer Care Solutions Leader @
2017 -
2020 Vice President, Health Customer Care Leader @
2011 -
2017 Senior Director - Customer Service Practice Leadership @
2007 -
2011 Benefits Delivery Manager @
2000 -
2006 Implementation Manager @
1996 -
2000 Benefits Analyst @
Eric Strom Education
Miami University
Bachelor of Science (BS) (Finance)
1992
-
1996
Eric Strom Skills
Customer Care
Customer Experience
Project Management
Customer Service
Benefits Administration
Outsourcing
Call Centers
CRM
Human Resources
Leadership
Management
Strategy
BPO
Employee Benefits
Performance Management
Process Improvement
Vendor Management
Customer Relationship Management (CRM)
Contact Centers
Change Management
Business Process Outsourcing (BPO)
Business Process Improvement
Microsoft Excel
Training
Sales
Abel
Eric Strom Summary
Eric Strom, based in Orlando, FL, US, is currently a Senior Vice President, Service Center at bswift. Eric Strom brings experience from previous roles at Alight Solutions and Aon. Eric Strom holds a 1992 - 1996 Bachelor of Science (BS) in Finance @ Miami University. With a robust skill set that includes Customer Care, Customer Experience, Project Management, Customer Service, Benefits Administration and more. Eric Strom has 3 emails and 1 mobile phone numbers on RocketReach.
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