2016 -
2022 Director of Customer Care @ South Norwalk Electric & Water
2009 -
2016 Customer Service Manager @
2007 -
2009 Practice Manager @
1994 -
2007 Director of Operations @
Eric Strom Education
New York University
Bachelor of Arts (B.A.) (Linguistics)
1990
-
1994
Eric Strom Skills
Customer Service Management
Customer Service
Account Management
Process Improvement
Project Management
Sales Support Tools
Employee Training
Trade Shows
Inventory Management
B2B
Microsoft Office
B2C
Logistics
Sales
EDI
CRM
Verbal De-escalation
B2B2C
ERP
Teamwork
Relationship Building
Escalation Resolution
Up-selling
Data Analysis
Order Management
Mistake Proofing
Consumer Package Goods
Scheduling
ASI
Incentive Programs
Management
Business Development
Marketing
Business-to-Business (B2B)
Marketing Strategy
Customer Relationship Management (CRM)
Leadership
Verbal De Escalation
Healthcare
Strategic Planning
Microsoft Word
Up Selling
Customer Relationship Management Crm
Business to Business B2b
Business to Business
Customer Relationship Management
Eric Strom Summary
Eric Strom, based in Stamford, CT, US, is currently a Senior Director, Customer Operations at Pernod Ricard. Eric Strom brings experience from previous roles at South Norwalk Electric & Water, Melissa & Doug, LLC, Bulls Head Pet Hospital and Communications Design Group, Inc.. Eric Strom holds a 1990 - 1994 Bachelor of Arts (B.A.) in Linguistics @ New York University. With a robust skill set that includes Customer Service Management, Customer Service, Account Management, Process Improvement, Project Management and more. Eric Strom has 1 emails and 1 mobile phone numbers on RocketReach.
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