Eric Smuda Location
- Texas, United States
Eric Smuda Work
- 2026 - now VP, Customer Experience @
- 2025 - now Founding Member @
- 2023 - 2025 Chief Experience Officer @
- 2019 - 2023 Principal, CX Strategy @
- 2016 - 2018 VP, Customer Experience and Loyalty @
- 2016 - 2016 Consultant @
- 2012 - 2015 VP, Customer Insights and Experience @
- 2005 - 2012 Independent Consultant @
Eric Smuda Education
- Southern Methodist University
Eric Smuda Skills
- Customer Experience
- Customer Insight
- Voice of the Customer
- Market Research
- Segmentation
- Management
- Leadership
- Marketing
- Product Development
- Marketing Strategy
- Competitive Intelligence
- Market Analysis
- Competitive Analysis
- Marketing Research
- Customer Satisfaction
- Analytics
- Program Management
- Forecasting
- Quantitative Research
- Qualitative Research
- Process Improvement
- Pricing
- Management Consulting
- Data Analysis
- Customer Loyalty Measurement
- Positioning
- Pricing Strategy
- Consumer Products
- Net Promoter Score
- Net Promoter System design
- Text Analytics
- Brand Equity
- GUI
- Microsoft Word
- Retail
- Science
- History
- Customer Loyalty
- Profit
- Liability
- Public Opinion
- FedEx
- Code Coverage
- Nielsen
- Collateral
- Metrics
- Funding
- Assessment
- Information Technology
- Volumetric
- Wellness
- Energy
- Fleet
- Strategy
- Transformations
- Public Relations
- Testing
- Compaq
- Strategic Growth
- Reporting
- Accounting
- Benchmark
- Entertainment
- Organizational Structure
- Economic Impact
- Price Elasticity
- Product Lines
- Operations
- Integration
- Consumer Services
- Acquisitions
- Consumer Goods
- Lifestyle
- B2b
- Balance Sheet
- Warranty
- Sales
- Allocations
- Governance
- Promoters
- Social Media
- Sales Strategy
- Strategic Planning
- Brand Loyalty
- Consulting
- Strategic Insights
- Intel
- Trading
- Planning
- Closed Loop
- Microsoft Office
- Secondary Market
- Resource Allocation
- Telecommunications
- Radio
- Deliverables
- Software
- Financial Performance
- Valuation
- Tax
- Wireless
- Latin America
- Resources
- B2c
- HR
- Continuous Improvement
- Business Process Improvement
- Customer Experience Design
- Email Marketing
- Business Strategy
Eric Smuda Summary
- Eric Smuda, based in Texas, United States, is currently a VP, Customer Experience at Auris. Eric Smuda brings experience from previous roles at OpenWater Group, Likewize, InMoment and Hertz. Eric Smuda holds a Southern Methodist University. With a robust skill set that includes Customer Experience, Customer Insight, Voice of the Customer, Market Research, Segmentation and more. Eric Smuda has 2 emails and 2 mobile phone numbers on RocketReach.
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Eric Smuda
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