Eric Smuda Email & Phone Number

VP, Customer Experience @ Auris

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Eric Smuda Location

Texas, United States

Eric Smuda Work

VP, Customer Experience @ (February 2026 - Present)
Founding Member @ (June 2025 - Present)
Chief Experience Officer @ (January 2023 - January 2025)
Principal, CX Strategy @ (January 2019 - January 2023)
VP, Customer Experience and Loyalty @ (January 2016 - January 2018)
Consultant @ (January 2016 - January 2016)
VP, Customer Insights and Experience @ (January 2012 - January 2015)
Independent Consultant @ (January 2005 - January 2012)

Eric Smuda Education

Southern Methodist University
MBA (Marketing)
Southern Methodist University
Bachelor’s Degree (Marketing)

Eric Smuda Skills

Account Management
Analytical Skills
Analytics
Artificial Intelligence (AI)
Artificial Intelligence for Business
Board Presentations
Business Development
Churn Management
Churn Reduction
Competitive Analysis
Consulting
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Experience Consulting
Customer Experience Design
Customer Experience Management
Customer Experience Strategy
Customer Experience Transformation
Customer Insight
Customer Journeys
Customer Loyalty
Customer Loyalty Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Success
Customer Support
Data Analysis
Digital Transformation
Executive Leadership
Executive Presentation Skills
Executive-level Communication
Generative AI Tools
Interpersonal Skills
Key Metrics
Key Performance Indicators
Leadership
Management
Management Consulting
Market Analysis
Market Research
Marketing
P&L Management
Presentation Skills
Process Improvement
Program Management
Public Speaking
ROI Management
Revenue & Profit Growth
SaaS Customer Success
Segmentation
Team Building
Team Leadership
Team Management
User Personas
Voice of the Customer
Product Development
Marketing Strategy
Competitive Intelligence
Marketing Research
Forecasting
Quantitative Research
Qualitative Research
Pricing
Customer Loyalty Measurement
Positioning
Pricing Strategy
Consumer Products
Net Promoter Score
Net Promoter System design
Text Analytics
Brand Equity
GUI
Microsoft Word
Retail
Science
History
Profit
Liability
Public Opinion
FedEx
Code Coverage
Nielsen
Collateral
Metrics
Funding
Assessment
Information Technology
Volumetric
Wellness
Energy
Fleet
Strategy
Transformations
Public Relations
Testing
Compaq
Strategic Growth
Reporting
Accounting
Benchmark
Entertainment
Organizational Structure
Economic Impact
Price Elasticity
Product Lines
Operations
Integration
Consumer Services
Acquisitions
Consumer Goods
Lifestyle
B2b
Balance Sheet
Warranty
Sales
Allocations
Governance
Promoters
Social Media
Sales Strategy
Strategic Planning
Brand Loyalty
Strategic Insights
Intel
Trading
Planning
Closed Loop
Microsoft Office
Secondary Market
Resource Allocation
Telecommunications
Radio
Deliverables
Software
Financial Performance
Valuation
Tax
Wireless
Latin America
Resources
B2c
HR
Continuous Improvement
Business Process Improvement
Email Marketing
Business Strategy

Eric Smuda Summary

Eric Smuda, based in Texas, United States, is currently a VP, Customer Experience at Auris. Eric Smuda brings experience from previous roles at OpenWater Group, Likewize, InMoment and Hertz. Eric Smuda holds a MBA in Marketing @ Southern Methodist University. With a robust skill set that includes Account Management, Analytical Skills, Analytics, Artificial Intelligence (AI), Artificial Intelligence for Business and more. Eric Smuda has 3 emails and 3 mobile phone numbers on RocketReach.

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