Vice President, Contact Center Operations @ (July 2023 - November 2025)
Senior Director, Call Center Operations @ (April 2022 - August 2023)
Director, Call Center Operations @ (January 2018 - April 2022)
Sr. Training Manager @ (November 2017 - January 2018)
Training Manager @ (April 2016 - November 2017)
Director Customer Service Operations @ (September 2015 - April 2016)
Senior Customer Service Manager @ (September 2013 - September 2015)
Customer Support Supervisor @ (January 2012 - September 2013)
Customer Advocate @ (January 2011 - January 2012)
Dustin Fejfar Education
Louisville Bible College
(Ministry)
Dustin Fejfar Skills
B2B
CX Improvement
Change Management
Contact Center Leadership
Contact Centers
Cross-Functional Collaboration
Curriculum Development
Customer Experience
Customer Experience (CX) Innovation
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Digital Support Strategy
Employee Engagement
Employee Engagement & Retention
Employee Learning & Development
Employee Retention
Enterprise Onboarding
Executive Leadership
Global Operations
KPI Management
Knowledge Transfer
Leadership
Leadership Development
Leadership Training
Learning Program Design
Learning Systems
Multi-Site Leadership
New Hire Onboarding
Onboarding Programs
Operational Scalability
Operational Strategy & Transformation
Organizational Leadership
Performance & KPI Management
Performance Coaching
Performance Improvement
Performance Optimization
Process Efficiency
Process Improvement
Quality Assurance
Service Consistency
Service Culture Development
Service Delivery Optimization
Skill Building
Staff Coaching
Strategic Cost Reduction
Strategy Alignment
Team Building
Team Leadership
Team Performance Management
Team Supervision
Training Facilitation
Training Strategy
Dustin Fejfar Summary
Dustin Fejfar, based in Louisville, KY, US, is currently a Vice President, Client Services at Auris. Dustin Fejfar brings experience from previous roles at Global Payments Inc.. Dustin Fejfar holds a Louisville Bible College. With a robust skill set that includes B2B, CX Improvement, Change Management, Contact Center Leadership, Contact Centers and more. Dustin Fejfar has 3 emails and 3 mobile phone numbers on RocketReach.
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