If you need more lookups,
subscriptions start at $34 USD/month.
Eric Seeman Location
Shorewood, IL, US
Eric Seeman Work
Principal CX Consultant @ (January 2022 - Present)
Technical Lead- Contact Center Enterprise @ (July 2014 - December 2021)
Senior Contact Center Engineer @ (October 2012 - July 2014)
Contact Center Engineer @ (May 2007 - October 2012)
Voice Systems Engineer @ ConferencePlus (January 2005 - January 2007)
Field Service Representative and Desktop Engineer @ (March 2004 - April 2005)
Eric Seeman Education
DeVry Institute of Technology, Addison, Illinois
Bachelor of Science (Telecommunications Management)
1997-2000
Eric Seeman Skills
AI Agents
Anthropic Claude
Application Programming Interfaces (API)
Artificial Intelligence (AI)
CAD
CCAI
CCAI Platform
CTI
CTIOS
CUCM
CUIC
CUPS
CVP
Calabrio
ChatGPT
Chatbots
Cisco
Cisco CVP
Cisco Call Manager
Cisco Certified
Cisco Finesse
Cisco Systems Products
Cisco Technologies
Cisco VoIP
Contact Center as a Service (CCaaS)
Conversational AI
Customer Experience
Customer Journeys
Customer Requirements
Data Center
Dialogflow
Dialpad Agentic AI
ESXi
Five9
Gateway
Gemini Enterprise for Customer Experience
Generative AI
Google BigQuery
Google CCAI
Google Cloud Platform (GCP)
Google Gemini
IVR
JavaScript
LangChain
Large Language Models (LLM)
Mac OS X
Natural Language Processing (NLP)
Presentations
Professional Skills
Proof of Concept
Python (Programming Language)
Relational Databases
Retrieval-Augmented Generation (RAG)
SQL
Servers
Technical Discussions
Technical Presentations
Troubleshooting
UCCE
UCCX
Ujet
Unified Communications
VMware
Virtualization
Voice Gateways
Voice User Interface (VUI) Design
Zoom Virtual Agent
eGain
Eric Seeman Summary
Eric Seeman, based in Shorewood, IL, US, is currently a Principal CX Consultant at CDW. Eric Seeman brings experience from previous roles at CDW and ConferencePlus. Eric Seeman holds a 1997 - 2000 Bachelor of Science in Telecommunications Management @ DeVry Institute of Technology, Addison, Illinois. With a robust skill set that includes AI Agents, Anthropic Claude, Application Programming Interfaces (API), Artificial Intelligence (AI), CAD and more. Eric Seeman has 2 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Eric Seeman?
Find contact details for 700 million professionals.