Eric Rivera Email
Control Desk Manager @ 53 Cargo
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Eric Rivera Location
- Mexico
Eric Rivera Work
- Control Desk Manager @ (March 2026 - Present)
- Leadership Development Senior Manager @ (March 2024 - February 2026)
- Processes Improvement Manager @ (November 2022 - February 2024)
- Insights and Analytics Regional Coordinator @ (August 2019 - November 2022)
- Service Analist @ (June 2016 - August 2019)
- Trainee @ (December 2013 - December 2015)
Eric Rivera Education
- Instituto Politécnico Nacional
Licenciatura (Economics)
2009-2013
Eric Rivera Skills
- Análisis de datos
- Business Development
- Business Process Improvement
- Charismatic Leadership
- Client Relations
- Communication
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Data Analytics
- Design Thinking
- Digital Transformation
- ENPS
- Employee Engagement
- Inteligencia empresarial
- Interactive Voice Response (IVR)
- Internal Controls
- Internal Mobility
- KPI Dashboards
- KPI Implementation
- Knowledge Management
- Leadership
- Leadership Development
- Lean Six Sigma
- Lenguaje corporal
- Logistics Management
- Management Style
- Mindfulness
- Operational Excellence
- Performance Management
- Personal Development
- Persuasive Presentations
- Planificación de proyectos
- Presentation Skills
- Quality Assurance
- Root Cause Analysis
- Satisfacción del cliente
- Senior Stakeholder Management
- Six Sigma
- Standard Operating Procedure (SOP)
- Statistics
- Talent Pipelining
- Voice of the Customer
Eric Rivera Summary
- Eric Rivera, based in Mexico, is currently a Control Desk Manager at 53 Cargo. Eric Rivera brings experience from previous roles at Empereon Constar, Oriflame Cosmetics and ATENTO México. Eric Rivera holds a 2009 - 2013 Licenciatura in Economics @ Instituto Politécnico Nacional. With a robust skill set that includes Análisis de datos, Business Development, Business Process Improvement, Charismatic Leadership, Client Relations and more. Eric Rivera has 1 emails on RocketReach.
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