Client Success Operations Manager @ (July 2023 - October 2024)
Revenue Operations Manager @ (January 2022 - July 2023)
Senior Customer Success Analyst @ (August 2020 - January 2022)
Senior Customer Success Strategist @ (August 2019 - August 2020)
Customer Success Strategist @ (August 2018 - August 2019)
Amazon Business Team Lead @ (October 2016 - August 2018)
Global Commodity Manager @ (January 2015 - April 2016)
Procurement Professional Co-op @ (May 2013 - December 2014)
Supply Chain Practicum Project @ (January 2013 - May 2013)
Employee @ (January 2011 - January 2011)
Eric Horton Education
North Carolina State University
B.S. Business Administration: Operations and Supply Chain Management (B.A. International Studies: International Relations)
2010-2014
Prague Institue
General Studies
2012
Eric Horton Skills
Business Analyst
Business Operations
Client Outcomes
Client Success
CS Operations
Customer Experience
Customer Success Enablement
CX Operations
Gainsight Administration
Gainsight Administrator
System Administrator
Leadership
Communication
Business Process Improvement
Process Improvement
Project Management
Data Analysis
Statistical Data Analysis
Customer Success
Microsoft Office
Microsoft Excel
Microsoft Word
Domain Name System (DNS)
PowerPoint
SAP
Lotus Notes
Access
SQL
Hubspot
Slack
Github
Trello
ClientSuccess (software)
Heap Product Analytics Software
Sametime
Business Continuity Planning
Lotus Connections
Intercom
Eric Horton Summary
Eric Horton, based in Raleigh, NC, US, is currently a Sr. Success Operations Manager at Pluralsight. Eric Horton brings experience from previous roles at Norstella, ZipRecruiter and Muck Rack. Eric Horton holds a 2010 - 2014 B.S. Business Administration: Operations and Supply Chain Management in B.A. International Studies: International Relations @ North Carolina State University. With a robust skill set that includes Business Analyst, Business Operations, Client Outcomes, Client Success, CS Operations and more. Eric Horton has 2 emails and 1 mobile phone numbers on RocketReach.
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