Eric Hagen Email & Phone Number
Customer Experience Workforce Management Director @ Gainwell Technologies
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Eric Hagen Location
- Sioux Falls, SD, US
Eric Hagen Work
- Customer Experience Workforce Management Director @ (August 2026 - Present)
- Vice President Customer Experience and Program Management @ Senture LLC, A Teleperformance Company (November 2022 - July 2026)
- Director of Workforce Management @ (September 2021 - November 2022)
- Vice President, Contact Center Operations @ (May 2014 - September 2020)
- Director, Workforce Management, Planning and Analysis @ (July 2013 - May 2014)
- Director of Workforce Management @ (March 2009 - March 2013)
- Site Director @ (September 2007 - March 2009)
- Regional Quality Director @ (January 2007 - September 2007)
- Director of Workforce Management @ (September 2005 - January 2007)
- Held Multiple Positions with Upstream @ Rosenbluth International / Upstream (January 1995 - September 2005)
Eric Hagen Education
- North Dakota State University
Master of Business Administration - MBA (Business Administration)
2000-2003 - North Dakota State University
Bachelor of Science - BS (Sociology, Minor in Business Administration)
1995-1999
Eric Hagen Skills
- Customer Service Management
- Resource Allocation
- Management Of International Teams
- Customer Support
- Workforce Management
- Call Centers
- Outsourcing
- Contact Centers
- Forecasting
- Business Process Improvement
- Vendor Management
- Strategy
- Six Sigma
- Customer Experience
- Change Management
- Strategic Planning
- Analysis
- Data Analysis
- Customer Satisfaction
- Call Center
- BPO
- Project Management
- Operations Management
- Budget Process
- Financial Forecasting
- Performance Management
- Financial Modeling
- Business Process Outsourcing (BPO)
- Process Automation
- Pricing Models
- Pricing Strategy
- Analytical Skills
- Avaya
- Avaya Technologies
- Leadership
- Management
- Coaching
- Staff Development
- Team Leadership
- Problem Solving
- Process Improvement
- Capacity Planning
- Call Center Development
- Demand Forecasting
- Performance Reporting
- Metrics
- KPI Reports
- Contact Center Management
- Command Center
- IEX
- Balanced Scorecard
- Inbound Marketing
- Business Process...
- Contact Center...
- Research
- Business Process Outsourcing Bpo
- Sales
- Operations
- Training
- Team Building
- Financial Analysis
- Public Speaking
- Project Planning
- Business Process Outsourcing
Eric Hagen Summary
- Eric Hagen, based in Sioux Falls, SD, US, is currently a Customer Experience Workforce Management Director at Gainwell Technologies. Eric Hagen brings experience from previous roles at Senture LLC, A Teleperformance Company, Senture, LLC, Support.com and support.com. Eric Hagen holds a 2000 - 2003 Master of Business Administration - MBA in Business Administration @ North Dakota State University. With a robust skill set that includes Customer Service Management, Resource Allocation, Management Of International Teams, Customer Support, Workforce Management and more. Eric Hagen has 2 emails and 3 mobile phone numbers on RocketReach.
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