2015 -2017 President @ All-Calls Call Center Outsourcing
2012 -2015 Director of Customer Contact Division @ Doherty Customer Contact Solutions & Doherty At Home
2010 -2012 Vice-President @
1995 -2010 Director of Business Solutions @
Eric Berg Education
St. Cloud State University
Bachelors (Business Management)
1991-1994
Robbinsdale Cooper Senior High School 1984-1987
Eric Berg Skills
Consulting
Customer Satisfaction
Client Services
Strategic Planning
Account Management
Sales
Change Management
Leadership
Human Resources
Recruiting
Business Development
Insurance
Finance
Business
Business Services
Product Development
Contact Centers
Loyalty Programs
Call Center
Workforce Management
Employee Relations
Team Leadership
Call Centers
Outsourcing
Talent Management
Customer Retention
Talent Acquisition
Team Building
Leadership Development
Forecasting
Financial Services
CRM
Process Improvement
Management
Customer Experience
Project Management
Networking
Executive Management
Eric Berg Summary
Eric Berg, based in Phoenix, AZ, US, is currently a Co-Owner at ContactCenterPro Consulting. Eric Berg brings experience from previous roles at J.D. Power, Midwest Contact Center Association, All-Calls Call Center Outsourcing and Doherty Customer Contact Solutions & Doherty At Home. Eric Berg holds a 1991 - 1994 Bachelors in Business Management @ St. Cloud State University. With a robust skill set that includes Consulting, Customer Satisfaction, Client Services, Strategic Planning, Account Management and more. Eric Berg has 4 emails and 2 mobile phone numbers on RocketReach.
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