Senior Business Development Manager @ (February 2024 - June 2024)
Senior Product Marketing Manager @ (September 2023 - January 2024)
Acting CMO @ (August 2022 - September 2023)
Product Manager @ (February 2022 - July 2022)
Central Customer Service Lead @ (January 2021 - February 2022)
Regional Customer Support Manager @ (April 2019 - December 2020)
Senior Manager Operations @ MatahariMall.com (January 2017 - December 2018)
Contact Center Manager @ MatahariMall.com (April 2015 - January 2017)
Customer Service Assistant Manager @ (September 2014 - April 2015)
Customer Service Supervisor @ (August 2013 - August 2014)
Customer Service Team Leader @ (January 2013 - July 2013)
Customer Service Officer @ (February 2012 - January 2013)
Customer Service Officer @ (January 2009 - January 2012)
Customer Service Representative @ (May 2007 - December 2008)
Eric Antono Education
Universitas Sanata Dharma
Bachelor's degree (English Language and Literature/Letters)
2000-2006
De Britto College Yogyakarta
Senior High School (Social)
1997-2000
Eric Antono Skills
Search Engine Optimization (SEO)
Digital Strategy
Customer Support
International Logistics
Logistic Support
Supply Chain Management
Third-Party Logistics (3PL)
Customer Relationship Management (CRM)
Sales
Customer Engagement
Customer Acquisition
Marketing Strategy
Social Media Marketing
Digital Marketing
Product Marketing
Sales & Marketing
Business-to-Business (B2B)
Software as a Service (SaaS)
Process Improvement
New Business Development
Customer Service
Microsoft Office
Microsoft Excel
Operations Management
Team Leadership
Customer Satisfaction
Project Management
Teamwork
Logistics
Customer Experience
Retail
E-commerce
Management
Global E-commerce
Vendor Management
Third Party Vendor Management
Leadership
Social Media
Zendesk
Teaching
Strategic Planning
User Interface Design
Strategy
E Commerce
Eric Antono Summary
Eric Antono, based in Bogor, West Java, ID, is currently a Customer Experience Manager at IDExpress. Eric Antono brings experience from previous roles at Jagel and Convergence.id. Eric Antono holds a 2000 - 2006 Bachelor's degree in English Language and Literature/Letters @ Universitas Sanata Dharma. With a robust skill set that includes Search Engine Optimization (SEO), Digital Strategy, Customer Support, International Logistics, Logistic Support and more. Eric Antono has 1 emails on RocketReach.
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