Energy & Water Ombudsman NSW (EWON) Information

The Energy & Water Ombudsman NSW (EWON) is an industry-based Ombudsman scheme that provides NSW energy and water customers with independent, free, informal dispute resolution services. We work towards achieving a fair and reasonable outcome for all parties – we are not a consumer advocate, nor do we represent industry. We investigate a wide range of complaints including: disputed accounts, high bills, disconnection or restriction of supply, payment difficulties, reliability and quality of supply, connection or transfer issues, negotiated contracts, marketing practices, and poor customer service. As well as resolving complaints, we assist energy and water providers to continually improve their processes and deliver consistent, high-quality customer service. We also provide reports and analysis to help raise industry standards and reduce complaints. To make an online complaint go to https://www.ewon.com.au/page/making-a-complaint/complaint-forms