Senior Business Change Analyst @ (February 2007 - March 2008)
Associate Partner @ (June 2018 - October 2020)
Senior Managing Consultant @ (January 2013 - June 2018)
Managing Consultant @ (January 2010 - January 2013)
Senior Consultant @ (March 2008 - January 2010)
Consultant @ (September 2004 - February 2007)
Transformation Consultant @ (October 1999 - September 2004)
Emma McDonagh Education
Liverpool John Moores University 1995-1999
Emma McDonagh Skills
Customer Experience Design
Contact Management
CRM
Channel Strategy
Contact Centre Transformation
Contact Centre Design
Team Management
Shared Services
Workflow
Stakeholder Engagement
Business Readiness
Strategic Business Change
Business Process Design
Benefits Realisation
Business Systems Consulting
Project Management
Implementation Planning
Business Impact Analysis
Experienced Business Analyst
Operational Focus
Process Improvement
Solution-oriented
Telco Industry
Utility Industry
Public Sector
Business Analysis
Business Process Improvement
Business Transformation
Change Management
Consulting
Management Consulting
Strategy
IT Strategy
Requirements Analysis
ITIL
Solution Oriented
Program Management
Management
Software Project Management
Integration
IT Service Management
Emma McDonagh Summary
Emma McDonagh, based in Axminster, GB, is currently a Chief Technical Officer at Numatic International. Emma McDonagh brings experience from previous roles at Screwfix, IBM iX and IBM Global Business Services. Emma McDonagh holds a 1995 - 1999 Liverpool John Moores University. With a robust skill set that includes Customer Experience Design, Contact Management, CRM, Channel Strategy, Contact Centre Transformation and more. Emma McDonagh has 2 emails and 1 mobile phone numbers on RocketReach.
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