Emma Cox Email & Phone Number
Director of Customer Service @ The American Legion
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Emma Cox Location
- Greenwood, IN, US
Emma Cox Work
- 2025 -now Director of Customer Service @
- 2024 -2025 Performance Director @
- 2020 -2024 Manager, Business Support Services @
- 2020 -2020 Officer, Financial Center Manager @
- 2019 -2020 Manager, Client Solution Center @
- 2018 -2019 Customer Success Manager @
- 2017 -2018 Contact Center Manager @ MedScript LTC Pharmacy
- 2016 -2018 Manager of Client Service Operations - Regional Service Center @
- 2015 -2016 Contact Center Supervisor @
- 2011 -2015 Tier 3 Technical Supervisor @ Bright House Networks
- 1997 -2011 Project Manager @
Emma Cox Education
- Indiana Institute of Technology
Master of Business Administration (MBA) (Business, Management, Marketing, and Related Support Services)
2017-2021 - Indiana Institute of Technology
Bachelor of Business Administration (BBA) (Management)
2007-2011 - Indiana University-Purdue University Fort Wayne (IPFW)
(Theatre/Theater)
1996-1996 - Ball State University
Vocal Music (Vocal Music)
1995-1996 - South Side High School
High School Diploma (Music Performance, General)
1991-1995
Emma Cox Skills
- Thought Leadership
- Claims Processing
- Organizational Effectiveness
- Client Development
- People Management
- Employee Engagement
- Organizational Leadership
- Customer Experience Management
- Problem Solving
- Defining Requirements
- Multi-task & Handle High-volume Workloads
- Constructive Feedback
- Staff Retention
- Strategic Planning
- Data Management
- Talent Management
- Business Process Improvement
- Customer Service Operations
- Town Hall Meetings
- Critical Thinking
- Client Experience
- Senior leadership
- Key Client Relationships
- Change Management
- Contact Center Operations
- Business Development Consultancy
- Customer-Focused Service
- Client Liaison
- Customer Relationship Management (CRM)
- Telecommunications Systems
- Campaigns
- Digital Strategy
- Medical Terminology
- Medicaid
- Medicare
- Executive Management
- Profit & Loss Management
- Call center
- Call Center Architecture
- Executive Leadership
- Key Performance Indicators
- Phone System Administration
- Employee Learning & Development
- Pharmacy Technicians
- Employee Training
- Business Strategy
- Data Analysis
- Client Relations
- Strategic Leadership
- Performance Management
- Customer Service Management
- Analytical Skills
- Contact Center Management
- Creativity and Innovation
- Customer Service
- Project Management
- Management
- Team Leadership
- Coaching
- Telecommunications
- Training
- Team Building
- Customer Experience
- Sales
- Recruiting
- Troubleshooting
- Account Management
- Customer Retention
- Salesforce.com
- Telephony
- VoIP
- Contact Centers
- Leadership
- Public Speaking
- Organizational Culture
- Vocal Music
- Career Development
- Training & Development
- Sales Operations
- Leadership Development Coaching
- Coaching & Mentoring
- Business Communications
- Financial Analysis
- Call Center Development
- Call Center Administration
- Telecommunications Management
- Healthcare Management
- Technical Support
- Technical Leadership
- Presentation Skills
- Operations Management
- Leadership Development
- Client Services
- Culture Change
- Customer Engagement
- Mentoring
- Management Development
- Relationship Building
- Presentations
- Performance Appraisal
Emma Cox Summary
- Emma Cox, based in Greenwood, IN, US, is currently a Director of Customer Service at The American Legion. Emma Cox brings experience from previous roles at Insite Managed Solutions, Carrington Mortgage Services, Mortgage Lending Division, Bank of America and Diversified.. Emma Cox holds a 2017 - 2021 Master of Business Administration (MBA) in Business, Management, Marketing, and Related Support Services @ Indiana Institute of Technology. With a robust skill set that includes Thought Leadership, Claims Processing, Organizational Effectiveness, Client Development, People Management and more. Emma Cox has 2 emails and 2 mobile phone numbers on RocketReach.
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