Emerald Contact Centre (ECC) Information

In March of 2015, Emerald Contact Centre opened its doors and has continued to grow ever since. We are dedicated to providing high-quality, thoughtful customer service, competitive sales support, and valuable performance insights to our clients. We do this by building and nurturing strong relationships with our clients and their customers. We believe that at the core of our work, there must be a deep understanding of the business, including its values, objectives, and performance goals, as well as customers’ needs. We understand that successful businesses are ever-evolving, and we promote progress by providing regular feedback and data to clients. We know that when it comes to our teams’ interactions with customers, no detail is too small or insignificant and we take great pride in our highly-trained and experience-driven people. We seek people who are enthusiastic, friendly, and outgoing. Perpetual learning is a huge part of the culture at Emerald Contact Centre, and so you must be open to regular feedback and change. If you’re willing to put in the work, then we’re willing to provide you with the support you need, strong leadership, and the opportunity to advance. To learn more about joining our team, visit https://emeraldcontactcentre.ie or email us at careers@emeraldcontactcentre.ie