Emer Connor Email
Head of Process Mining and Improvement @ Virgin Media Ireland
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Emer Connor Location
- Ireland
Emer Connor Work
- 2024 -now Head of Process Mining and Improvement @
- 2019 -2025 Operations Manager @
- 2018 -2019 Senior Revenue Assurance Manager @
- 2015 -2025 Risk and Quality Assurance Manager @
- 2013 -2015 Enterprise Risk Specialist @
- 2012 -2013 Outplacement Co-Ordinator @
- 2010 -2012 Project Implementation @ Telefónica Ireland
- 2006 -2010 Campaign Co-ordinator @
- 2005 -2006 Outbound Sales Team Leader @
- 2004 -2005 Corporate Support Executive @
- 2003 -2004 DataTranier @
- 2002 -2003 Internet Service Provider Executive @
- 2001 -2002 Customer Service Executive @
Emer Connor Education
- CIPD Qualifications
(Human Resources Management/Personnel Administration, General)
2022-2023 - Limerick College of Further Education
(Criminalistics & Forensic Psychology)
2014-2014 - Waterford Institute of Technology
(Business)
1999-2001 - Scoil Mhuire & Ide
Secondary
1994-1999
Emer Connor Skills
- Process Improvement
- Analysis
- Team Leadership
- Customer Retention
- Telecommunications
- Customer Experience
- Project Planning
- Change Management
- Outsourcing
- Six Sigma
- Coaching
- Call Center
- Business Analysis
- Customer Service
- Team Management
- Analytics
- Performance Management
- Campaign Management
- SAP
- Process Engineering
- People Management
- Account Management
- Customer Relations
- Billing Systems
- Billing
- Quality Management
- Mobile
- Budgeting
- Planning
- Customer Satisfaction
- Outbound
- Commission
- SLA
- Data Analysis
- Operations Management
- Mobile Telecommunications
- Forecasting
- Strategy Development
- Customer Focus
- Business Planning
- Strategic Planning
- Broadband
- Customer Insight
- Teamwork
- Employee Engagement
- Quality Assurance
- Salesforce.com
- QlikView Development
- Risk Management
- Auditing
- Microsoft Excel
- Management
Emer Connor Summary
- Emer Connor, based in Ireland, is currently a Head of Process Mining and Improvement at Virgin Media Ireland. Emer Connor brings experience from previous roles at Virgin Media Ireland and Virgin Media. Emer Connor holds a 2022 - 2023 CIPD Qualifications. With a robust skill set that includes Process Improvement, Analysis, Team Leadership, Customer Retention, Telecommunications and more. Emer Connor has 2 emails on RocketReach.
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