Emanuella Rocha Email
Head of Customer Success and Operations @ Newfy
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Emanuella Rocha Location
- State of Minas Gerais, Brazil
Emanuella Rocha Work
- Head of Customer Success and Operations @ (October 2025 - Present)
- Supervisora de Customer Success – Ativação e Engajamento @ (February 2025 - August 2025)
- Head of Customer Success and Operations @ (November 2023 - December 2024)
- Consultoria em Customer Success, Support and CX @ (July 2023 - October 2023)
- Customer Success and Support Coordinator @ (May 2021 - June 2023)
- Customer Success and Support Coordinator @ (September 2020 - May 2021)
- Customer Success Leader @ (May 2019 - September 2020)
- Sales Development Representative @ (November 2018 - May 2019)
- Business Sales Manager @ ComerSEO (March 2018 - October 2018)
Emanuella Rocha Education
- MBA SEDA Executive Education
MBA Customer Success Leader (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2020-2021 - Pontifícia Universidade Católica do Rio Grande do Sul
MBA em Liderança (Inovação e Gestão 4.0, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2020-2021 - MBA SEDA Executive Education
MBA CUSTOMER SUCCESS MANAGER (Business Administration, Management and Operations)
2020-2020 - PUC Minas
Bachelor's degree (International Relations and Affairs)
2013-2018 - Intrax
Business English Proficiency (English Language and Literature, General)
2014-2014 - FISK CENTRO DE ENSINO
General English Proficiency (English Language and Literature, General)
2012-2014
Emanuella Rocha Skills
- Acompanhamento de cliente
- Back Office Operations
- Bilingual Communications
- Business Development
- Business English
- Capacidade de organização
- Client Development
- Client Onboarding
- Client Services
- Comunicação
- Consultoria de negócios
- Consultoria estratégica
- Customer Acquisition
- Customer Engagement
- Customer Experience
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction Research
- Customer Service
- Customer Service Representatives
- Customer Support
- English Grammar
- English as a Second Language (ESL)
- Expansion Strategies
- Fidelidade dos clientes
- Gestão de projetos
- Gestão de relacionamento com o cliente (CRM)
- Gestão de serviços de atendimento ao cliente
- Habilidades analíticas
- International Business
- Leadership
- Liderança de equipe
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Negotiation
- Operações de atendimento ao cliente
- Orienteering
- Problem Solving
- Public Speaking
- Relacionamento com clientes
- Resolução de problemas
- Retantion Strategies
- Sales Management
- Sales Target Management
- Serviço de atendimento ao cliente (SAC)
- Sistemas de atendimento ao cliente
- Suporte ao cliente
- Time Management
- Trabalho em equipe
- Writing
Emanuella Rocha Summary
- Emanuella Rocha, based in State of Minas Gerais, Brazil, is currently a Head of Customer Success and Operations at Newfy. Emanuella Rocha brings experience from previous roles at Omie, TownSq, RadarFit and Co.Aktion. Emanuella Rocha holds a 2020 - 2021 MBA Customer Success Leader in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES @ MBA SEDA Executive Education. With a robust skill set that includes Acompanhamento de cliente, Back Office Operations, Bilingual Communications, Business Development, Business English and more. Emanuella Rocha has 2 emails on RocketReach.
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