Elvisa Durmic Email & Phone Number
Head of Customer Success @ aytm
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Elvisa Durmic Location
- Chicago, IL, US
Elvisa Durmic Work
- Head of Customer Success @ (September 2026 - Present)
- Sr. Customer Success Director @ (April 2026 - August 2026)
- Senior Director, Customer Success @ (March 2024 - April 2026)
- Director, Customer Success @ (July 2022 - March 2024)
- Senior Manager, Customer Success @ (June 2021 - July 2022)
- Manager, Consumer Insights and Business Analytics @ (March 2021 - June 2021)
- Client Manager, Consumer Insights @ (June 2017 - February 2021)
- Associate Client Manager, Consumer Insights @ (April 2015 - June 2017)
- Project Developer, Consumer and Shopper Analytics @ (June 2014 - April 2015)
- Research Analyst @ Networked Insights (January 2012 - January 2014)
- Program Coordinator, Evaluation and Impact @ Susan G. Komen for the Cure - Chicagoland Area (June 2011 - September 2012)
- Development Intern @ Susan G. Komen for the Cure - Chicagoland Area (December 2010 - June 2011)
- International Programs Intern @ (January 2010 - June 2011)
- Executive Programs Intern @ Arab American Family Services (October 2009 - June 2010)
- Clinical Analytics Intern @ Midwest Institute & Center for Workplace Innovation (August 2008 - January 2009)
Elvisa Durmic Education
- University of Chicago
MA (Social Service Administration;NonProfit Management)
2009-2011 - Elmhurst University
BA (Psychology, Sociology, Social Work)
2005-2009
Elvisa Durmic Skills
- Revenue & Profit Growth
- Renewals
- Renewal Retention
- Coaching & Mentoring
- Presentation Skills
- Analytics
- Consumer Insight
- Survey Design
- Segmentation
- Quantitative Research
- Consumer Behavior
- Research
- Data Analysis
- Market Research
- Strategic Planning
- Marketing
- Analysis
- Client Services
- Qualitative Research
- Public Speaking
- Communication
- Management
- People Management
- CS Playbooks & Process Scaling
- Customer Journey Mapping
- Customer Service Management
- Customer Success Management
- Expansion & Growth
- Forecasting & Risk Management
- Leadership Communication
- Objectives and Key Results (OKRs)
- Professional Communication
- Renewal & Retention Strategy
- Stakeholder Management
- Team Management
Elvisa Durmic Summary
- Elvisa Durmic, based in Chicago, IL, US, is currently a Head of Customer Success at aytm. Elvisa Durmic brings experience from previous roles at aytm and Suzy. Elvisa Durmic holds a 2009 - 2011 MA in Social Service Administration;NonProfit Management @ University of Chicago. With a robust skill set that includes Revenue & Profit Growth, Renewals, Renewal Retention, Coaching & Mentoring, Presentation Skills and more. Elvisa Durmic has 4 emails and 1 mobile phone numbers on RocketReach.
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