Customer Success Team Leader @ (July 2020 - January 2023)
Service Delivery Manager Team Leader @ (December 2019 - July 2020)
Senior Service Delivery Manager @ (May 2019 - July 2020)
Service Manager @ (March 2015 - May 2019)
Service Executive @ (September 2013 - March 2015)
Customer Care Specialist @ (January 2012 - September 2013)
Solution Co-ordinator @ Star Technology Services Ltd (January 2011 - January 2012)
Ellen Morgan Education
Swansea University / Prifysgol Abertawe
Bachelor of Arts (BA) (Political Science and Government)
2007-2010
Chosen Hill
Ellen Morgan Skills
Account Management
Call Centers
Cloud Computing
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Data Center
IT Service Management
ITIL
Managed Services
Management
Networking
Project Coordination
Service Delivery
Service Management
Team Leadership
Technical Support
Troubleshooting
Virtualization
Ellen Morgan Summary
Ellen Morgan, based in Gloucester, GB, is currently a Strategic Customer Success Manager at Claranet. Ellen Morgan brings experience from previous roles at Claranet. Ellen Morgan holds a 2007 - 2010 Bachelor of Arts (BA) in Political Science and Government @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Account Management, Call Centers, Cloud Computing, Customer Experience, Customer Retention and more. Ellen Morgan has 2 emails and 3 mobile phone numbers on RocketReach.
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