Service Delivery Manager - Service Desk @ (April 2019 - December 2021)
Service Desk Team Leader @ (November 2013 - April 2019)
Service Desk Analyst @ (December 2010 - November 2013)
Service Delivery Manager @ (April 2019 - December 2021)
Ellen Lawson Education
Easington Community School
GCSE
1999-2004
Ellen Lawson Skills
Active Directory
Client Delivery
Client Liaison
Client Relations
Client Services
Coaching
Communication
Continuous Improvement
Customer Escalation Management
IT Management
IT Recruitment
IT Service Management
ITIL
ITIL Certified
ITIL Process
Management
Microsoft Products
People Management
Problem Solving
SIAM
Senior Stakeholder Management
Service Delivery
Service Desk
Service-Level Agreements (SLA)
Team Leadership
Team Management
Technical Support
Telephone Manner
Ellen Lawson Summary
Ellen Lawson, based in Peterlee, GB, is currently a Client Services Manager at Pulsant. Ellen Lawson brings experience from previous roles at Northgate Public Services and NEC Software Solutions. Ellen Lawson holds a 1999 - 2004 GCSE @ Easington Community School. With a robust skill set that includes Active Directory, Client Delivery, Client Liaison, Client Relations, Client Services and more. Ellen Lawson has 1 emails and 1 mobile phone numbers on RocketReach.
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